Harish Katta
@harishkatta
I resolve high-priority IT incidents and keep global service desks meeting SLAs.
IndiaWhat I'm looking for
At DXC Technology, I provide 24×7 service desk support, assigning and tracking incidents while coordinating rapid restoration for P1/P2 issues.
I work with technical teams, customers, and service delivery leaders to keep incidents within SLA targets, manage planned changes, and document actions from ticket creation through closure.
Previously at Precision Group, I coordinated service desk operations across multiple accounts, resolved 100% of critical incidents within SLA timelines, and helped reduce ticket backlog by 30% over six months.
My background also includes helpdesk ticket coordination at Stravis IT Solutions and customer support for Tata Sky, where I resolved technical, billing, and service concerns while maintaining strong customer satisfaction.
Experience
Work history, roles, and key accomplishments
Providing 24x7 support to clients, assigning and tracking incidents, and coordinating with cross-functional teams for high-priority incidents. Monitoring ticket activities, preparing status reports, and ensuring incidents are resolved within SLA targets.
Education
Degrees, certifications, and relevant coursework
Gandhi Institute of Technology and Management
Bachelor of Commerce, Commerce
Bachelor of Commerce degree from Gandhi Institute of Technology and Management.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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