Manel Nani
@manelnani
Bilingual intake and client experience coordinator delivering fast, compliant support in high-volume environments.
CanadaWhat I'm looking for
I’m a compassionate, results-driven Bilingual Intake and Client Experience Coordinator fluent in English, French, and Arabic. I build immediate rapport while managing high-volume inquiries with strong attention to data integrity and privacy.
In my current role, I greet 50+ diverse clients per day and create and update 10+ comprehensive new client profiles daily with 100% data integrity. I guide people through structured intake workflows, explain free support services, verify basic program eligibility, and coordinate urgent referrals to internal case managers and external community resources.
Previously, as a Bilingual Client Account & Web Project Specialist, I supported a global user base with an average response time under 10 minutes per ticket. I processed and tracked high-volume requests with 100% data accuracy, built client follow-up and project tracking records, and partnered with clients to audit, structure, and rebuild large-scale digital assets.
I also bring QA experience from medical device manufacturing, ensuring compliance with ISO 9001, ISO 13485, GMP (BPF), and GLP (BPL) while supporting corrective actions and root-cause analysis.
Experience
Work history, roles, and key accomplishments
Intake Coordinator
Welcome Inn Community Centre
Apr 2026 - Present (2 months)
Greet and support 50+ diverse clients per day, creating and updating 10+ client profiles daily with 100% data integrity and privacy compliance. Guided community members through intake workflows, assessed basic eligibility, and coordinated urgent referrals to internal and external resources.
Bilingual Client Account Specialist
Systeme.io
Jan 2023 - Mar 2026 (3 years 2 months)
Provided high-volume remote support with an average response time under 10 minutes per ticket, maintaining 100% data accuracy while processing and tracking client project requests. Built client follow-up and project tracking records to manage system migration with zero data loss, including large rebuilds such as 20+ page blogs, 40+ chapter courses, and 10+ page sales funnels.
QC/QA Analyst (Medical Devices)
CI-Crêtes
Nov 2019 - Nov 2022 (3 years)
Ensured compliance with ISO 9001, ISO 13485, GMP (BPF), and GLP (BPL) while handling sensitive data with strict attention to detail. Audited and validated 50+ technical documents weekly with zero-error data entry and supported SOP oversight, corrective actions, root-cause analysis, and staff onboarding across major medical product lines.
Education
Degrees, certifications, and relevant coursework
National Polytechnic School
Master’s in Process Engineering, Process Engineering
2014 - 2019
Completed a Master’s in Process Engineering at National Polytechnic School from 2014 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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