Open to opportunities

oluwabunmi jamodu

@oluwabunmijamodu

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Experienced safety and quality assurance specialist skilled in compliance, customer service, and process improvement.

Canada

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What I'm looking for

I seek a role where I can apply compliance and quality expertise, train teams, improve processes, and support a collaborative, customer-focused organization.

I am an experienced safety and quality assurance specialist with over two years of expertise, combining regulatory compliance, customer support, and quality control across healthcare, manufacturing, and fulfillment environments.

I have conducted compliance audits, developed and amended SOPs, trained teams on HACCP and quality systems, and achieved an audit approval rate of 92% while implementing electronic reporting and process improvements.

I bring strong communication, problem-solving, bilingual ability (English & French), CRM experience, and a customer-focused mindset to roles in quality, regulatory affairs, and operations, and I seek to contribute to a dynamic team that values accuracy and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

IO Solutions Contact Center

Jan 2022 - Present (4 years 1 month)

Provide attentive phone-based customer support, resolving account and billing issues and promoting product retention while acting as a product expert to improve service quality.

Customer Service Phone Support CRM Problem Solving Product Knowledge Communication Multitasking

Fulfillment & Staffing Associate

Amazon

Jan 2021 - Dec 2022 (1 year 11 months)

Coordinated hiring events and candidate communications, managed applicant documentation, and ensured accurate sorting/scanning and on-time shipment processing.

Hiring coordination Applicant Support Documentation Management Communication Time Management

Food Regulatory & Compliance Officer

National Agency for Food & Drug Administration and Control

Jan 2018 - Dec 2021 (3 years 11 months)

Conducted compliance audits and product reviews for food manufacturers, developed SOPs and training (HACCP, QMS) and implemented an electronic reporting system, achieving a 92% audit approval rate.

Regulatory Compliance Auditing HACCP SOP Development Quality Management Training Delivery Data Auditing

Clinical Nutritionist

National Orthopedic Hospital

Jan 2017 - Dec 2017 (11 months)

Delivered individualized nutrition counselling and created tailored diet plans for weight loss and cardiometabolic/orthopedic patients, and developed nutrition awareness programs.

Nutrition Counseling Patient Education Program Development Clinical Assessment Public Speaking Care Coordination

Quality Control & Assurance Analyst

PZ Cussons (Nutricima Limited)

Jan 2016 - Dec 2016 (11 months)

Performed QC testing of raw materials and finished goods, managed lab operations and supplies, trained production teams on SOPs and HACCP, and implemented process improvements to reduce downtime.

Quality Control Laboratory management HACCP Process Improvement Equipment Maintenance QA Testing Documentation

Education

Degrees, certifications, and relevant coursework

McGill University

Master of Science, Human Nutrition

2020 - 2022

Activities and societies: Onyx Employability Skills Development Program Fellow

Completed a Master of Science in Human Nutrition, focusing on advanced nutrition topics and employability skills development.

Babcock University

Bachelor of Science, Nutrition and Dietetics

2014 - 2018

Activities and societies: Public Relations Officer, Department of Agricultural Students body

Earned a Bachelor of Science in Nutrition and Dietetics with distinction, receiving the Dean's Award for highest CGPA in the Ben Carson Sr. School of Medicine.