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@mandyp
I am a detail-oriented medical billing lead with 15+ years in quality assurance and team leadership.
I am a detail-oriented Lead Posting Representative with 15+ years in healthcare revenue cycle and quality assurance, specializing in accurate payment posting and HIPAA-compliant processes.
I lead a team of 16, overseeing training, daily balancing, and performance for posting operations. I have implemented electronic remittance advice (ERA) processing, automated workflows, and managed high volumes of EOBs to improve efficiency and reduce errors.
I have supported 30+ medical practices using NextGen and other EMR/EHR systems, supervised outsourced posting teams, and accessed dozens of insurer portals daily to reconcile payments and resolve discrepancies. I regularly perform audits, generate reports, and collaborate with accounts receivable to close month-end balances.
I bring strong leadership, process-improvement focus, and attention to detail to every role, and I am committed to mentoring staff, maintaining compliance, and optimizing posting and billing workflows to drive timely reimbursement and operational accuracy.
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Work history, roles, and key accomplishments
OrthoAlliance
Dec 2021 - Present (3 years 11 months)
Led a team of 16 in payment posting operations, implementing ERA and automated workflows to improve efficiency and maintain HIPAA-compliant accuracy in insurance remittance reconciliation.
RCM Services Powered by NextGen
May 2009 - Oct 2020 (11 years 5 months)
Balanced and logged banking for 30 medical practices using NextGen, led QA review of outsourced posting teams, and managed lockbox, EOB, and EFT reconciliation to ensure month-end close and billing accuracy.
Eyecare Associates
Oct 2006 - Mar 2009 (2 years 5 months)
Managed front desk operations and supervised 3 staff, scheduled and verified patient appointments and insurance, processed payments, and maintained EMR records while ensuring HIPAA compliance.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
High School Diploma from Lakewood High School, completed in June 1999.
Software and tools used professionally
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