Open to opportunities

mandy jones

@mandyjones

Message

Sales and customer-retention professional with 20+ years driving results and loyal clients.

United States

Message

What I'm looking for

I’m looking for a sales-focused role where I can support customers, upsell upgrades, and consistently exceed targets—using strong relationship-building, retention skills, and compliance to grow customer value and revenue.

I’m a highly motivated sales professional with over 20 years of experience in high-volume sales and management settings, known for meeting and exceeding sales goals both individually and as part of a team. I build strong client relationships that support retention and increased revenue through upselling techniques and positive feedback.

In my recent roles, I provide customer support for wireless, internet, billing, and account management while resolving complex concerns and recommending upgrades and services that increase customer value. Previously, I supported policyholders through MetLife’s Statement of Health process, and earlier I led day-to-day workflows and ensured accurate transaction processing in telecommunications sales roles. I’ve also managed accounts receivable and payable, balanced cash, and worked in QuickBooks, bringing reliable organization and problem-solving to every customer and operational challenge.

Experience

Work history, roles, and key accomplishments

Current

Premier Service Consultant

Current

AT&T

Mar 2025 - Present (1 year 4 months)

Provided customer support for wireless, internet, billing, and account management services while resolving complex concerns and meeting quality and customer satisfaction metrics. Analyzed customer needs, processed account changes/upgrades, and performed technical troubleshooting in compliance with AT&T policies.

Customer Support Billing Support Account Management Technical Troubleshooting Customer Retention & Compliance

CSR Statement of Health

MetLife

Aug 2022 - Mar 2025 (2 years 7 months)

Assessed Statement of Health (SOH) forms by identifying and entering missing information into the system. Interpreted SOH provisions, responded to inquiries by phone and writing, and issued referrals when referral to a Medical Underwriter was required.

Statement Of Health (SOH) Form Processing Missing Information Identification Referral Underwriter

Office Manager/Bookkeeper

Highway20 Collision

Sep 2012 - Aug 2022 (9 years 11 months)

Managed accounts receivable and accounts payable tasks, balanced cash, and posted sales invoices. Handled paperflow/document organization and used QuickBooks to research and resolve transaction discrepancies.

Accounts Receivable Accounts Payable Sales Invoice Posting Quickbooks

Senior Communications Consultant

SprintPCS

Sep 2003 - Apr 2005 (1 year 7 months)

Performed daily opening/closing duties and reported cash management procedures to head office. Ensured RMA and buyback processing accuracy, completed Sprint training, processed sales transactions in RMS, and supported employees in escalated customer situations.

Cash Management Employee Supervision Workflow Management

Sales and Retention Specialist

SBC

May 2000 - Sep 2003 (3 years 4 months)

Handled high-volume inbound calls, set up new phone/cable/cellular services based on customer needs, and worked to prevent disconnects or downgrades. Identified sales opportunities and presented product/service benefits while addressing billing, technical, and collections inquiries and resolving customer complaints professionally.

Inbound Calls Customer Service Service Setup (Phone Cable Cellular)Customer Opportunities Upsell Retention (Prevent Disconnect Downgrade)Sales Presentations Billing Complaint Resolution