Open to opportunities

Shannon Petitt

@shannonpetitt

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Highly organized Claims Specialist with a successful claims management history.

United States

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth.

I am a highly organized Claims Specialist with extensive experience in managing complex claims across various sectors, including homeowner, commercial, and catastrophe claims. My career spans over two decades, during which I have developed a reputation for being a creative and independent problem-solver. I excel in coordinating with management and colleagues to enhance team effectiveness and productivity.

Throughout my tenure at Pilot Catastrophe Services, I have successfully managed a diverse claim inventory, ensuring prompt and fair service. My ability to build positive relationships with customers, contractors, and legal professionals has been instrumental in my success. I am also recognized for my attention to detail and commitment to quality assurance, which has consistently led to high performance in subrogation claims.

My educational background in Sociology and Health Education, combined with multiple state licenses, equips me with a comprehensive understanding of the insurance landscape. I am dedicated to continuous learning and self-motivation, rapidly acquiring technical knowledge to stay ahead in this dynamic field.

Experience

Work history, roles, and key accomplishments

Current

Desk Adjuster/Claims Auditor

Current

Pilot Catastrophe Services, Inc.

May 2019 - Present (6 years 1 month)

Managed assigned claim inventory remotely, providing prompt and fair claim service on homeowner and commercial property claims. Conducted thorough investigations on structural property damage claims and developed positive relationships with customers and contractors.

Claims Management Remote Work Claims Investigation Communication Quality Assurance

Home Commercial Proximity Claims Specialist

State Farm Insurance

Apr 2014 - Apr 2017 (3 years)

Managed an inventory of day-to-day claims, performed field inspections with policyholders, and settled claims on a first contact basis. Selected from a pool of candidates for this specialized role.

Claims Management Customer Service Communication Claims Problem Solving Team Collaboration Negotiation

Claims Specialist-Premier Service Program

State Farm Insurance

Jan 2007 - Apr 2014 (7 years 3 months)

Worked in Fire and Weather Claim Central, recognized as a top subrogation claims performer. Ensured contractor estimates were accurate and compliant with policyholder warranties.

Claims Management Customer Service Claims Communication Quality Control Problem Solving

Re-inspector / Trainer-Catastrophe Team

State Farm Insurance

Feb 1998 - Jan 2007 (8 years 11 months)

Promoted to handle catastrophe property claims, provided training to claim handlers, and resolved compliance issues. Assisted in day-to-day claims when not deployed.

Training Claims Management Compliance Claims Communication Problem Solving Team Leadership Auditing Customer Service

Claim Representative - National Catastrophe Team

State Farm Insurance

Jan 1992 - Feb 1998 (6 years 1 month)

Responsible for investigation and settlement of first-party catastrophe property claims nationwide. Required exceptional communication skills and detailed reporting of findings.

Communication Claims Reporting Customer Service Negotiation Problem Solving Team Collaboration

Education

Degrees, certifications, and relevant coursework

Texas A&M University-Commerce

Bachelor of Science, Sociology, Health Education

Bachelor of Science in Sociology with a focus on Health Education, providing a strong foundation in understanding social dynamics and health-related issues.