Shannon Petitt
@shannonpetitt
Highly organized Claims Specialist with a successful claims management history.
United StatesWhat I'm looking for
I am a highly organized Claims Specialist with extensive experience in managing complex claims across various sectors, including homeowner, commercial, and catastrophe claims. My career spans over two decades, during which I have developed a reputation for being a creative and independent problem-solver. I excel in coordinating with management and colleagues to enhance team effectiveness and productivity.
Throughout my tenure at Pilot Catastrophe Services, I have successfully managed a diverse claim inventory, ensuring prompt and fair service. My ability to build positive relationships with customers, contractors, and legal professionals has been instrumental in my success. I am also recognized for my attention to detail and commitment to quality assurance, which has consistently led to high performance in subrogation claims.
My educational background in Sociology and Health Education, combined with multiple state licenses, equips me with a comprehensive understanding of the insurance landscape. I am dedicated to continuous learning and self-motivation, rapidly acquiring technical knowledge to stay ahead in this dynamic field.
Experience
Work history, roles, and key accomplishments
Desk Adjuster/Claims Auditor
Pilot Catastrophe Services, Inc.
May 2019 - Present (6 years 1 month)
Managed assigned claim inventory remotely, providing prompt and fair claim service on homeowner and commercial property claims. Conducted thorough investigations on structural property damage claims and developed positive relationships with customers and contractors.
Home Commercial Proximity Claims Specialist
State Farm Insurance
Apr 2014 - Apr 2017 (3 years)
Managed an inventory of day-to-day claims, performed field inspections with policyholders, and settled claims on a first contact basis. Selected from a pool of candidates for this specialized role.
Claims Specialist-Premier Service Program
State Farm Insurance
Jan 2007 - Apr 2014 (7 years 3 months)
Worked in Fire and Weather Claim Central, recognized as a top subrogation claims performer. Ensured contractor estimates were accurate and compliant with policyholder warranties.
Re-inspector / Trainer-Catastrophe Team
State Farm Insurance
Feb 1998 - Jan 2007 (8 years 11 months)
Promoted to handle catastrophe property claims, provided training to claim handlers, and resolved compliance issues. Assisted in day-to-day claims when not deployed.
Claim Representative - National Catastrophe Team
State Farm Insurance
Jan 1992 - Feb 1998 (6 years 1 month)
Responsible for investigation and settlement of first-party catastrophe property claims nationwide. Required exceptional communication skills and detailed reporting of findings.
Education
Degrees, certifications, and relevant coursework
TUTexas A&M University-Commerce
Bachelor of Science, Sociology, Health Education
Bachelor of Science in Sociology with a focus on Health Education, providing a strong foundation in understanding social dynamics and health-related issues.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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