At StarMark Software, I contributed to delivery and support across 130+ integration projects shaped by client and vendor requirements. My work supported healthcare and laboratory workflows, from interface configuration and data mapping to testing and production troubleshooting.
I supported implementation planning, go-live readiness, and post-deployment troubleshooting, while investigating message-flow issues and coordinating with client, vendor, and engineering teams. I also maintained troubleshooting guidance, SOPs, and knowledge-transfer materials.
At IBM India Private Limited, I led technical support and service delivery across enterprise client accounts, including Walmart, FCA, and Juniper. I contributed to more than $8M in client savings, improved case-resolution performance from 36.8% to 63.78%, and helped reduce ticket misrouting to 0%.
