Muhammad Danish
@muhammaddanish5
Help Desk Technician and CCNA-certified network support specialist focused on reliable IT operations.
Saudi ArabiaWhat I'm looking for
I am a Help Desk Technician and CCNA-certified network support specialist with over three years of hands-on experience delivering technical support, troubleshooting hardware and software issues, and maintaining network devices. I pride myself on clear communication and rapid problem resolution while supporting diverse end users.
My experience includes configuring routers and switches, administering Windows and Linux systems, providing remote support, and handling IT support for 60+ clients. I have formal CCNA training and certification and strong practical skills in Active Directory, ticketing systems, and peripheral troubleshooting.
I am seeking to grow within a dynamic organization where I can contribute my networking knowledge, improve system efficiency, and continue developing professionally through increasingly responsible IT and network engineering roles.
Experience
Work history, roles, and key accomplishments
Help Desk Technician
CISCOM-TNA
Mar 2022 - Feb 2025 (2 years 11 months)
Provided technical support and troubleshooting for hardware, software, and network issues, supporting 60+ clients and improving service efficiency through documentation and timely resolutions.
Education
Degrees, certifications, and relevant coursework
CICisco
Cisco Certified Network Associate, Networking
2024 - 2024
Achieved Cisco Certified Network Associate (CCNA) certification on June 10, 2024 validating networking and Cisco device proficiency.
AUAllama Iqbal Open University
Associate Degree, Arts
2023 - 2023
Completed ADA (Associate Degree in Arts) through AIOU in 2023 focusing on foundational arts and general education.
CISCOM-TNA Rawalpindi
CCNA Training, Networking
2022 - 2022
Attended CCNA training covering Cisco networking fundamentals, routing and switching, and network troubleshooting from Feb 2022 to June 2022.
Government Inter College
Intermediate, Computer Science
2021 - 2021
Completed Intermediate (Computer Science) at a Government Intermediate College in 2021 with emphasis on computer science fundamentals.
Government Boys High School Islamabad
Matriculation, Humanities
2019 - 2019
Completed Matriculation (Humanities) at Government Boys High School in 2019 with a humanities focus.
Tech stack
Software and tools used professionally
Availability
Location
Saudi ArabiaAuthorized to work in
Job categories
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