malu santori

At Genesco/Journeys and Little Burgundy, I manage high-volume calls, emails, and live chat while processing orders, returns, and exchanges accurately.

I listen closely to customer concerns, identify root causes, and apply company policies to deliver effective resolutions. My earlier sales experience at Pandora strengthened my ability to build customer loyalty and handle conflicts with a customer-first approach.

I also bring several years in education, including leading second-grade instruction at Renaissance Charter School and developing curriculum for a private homeschool pod. I use assessment data, differentiated instruction, and organized planning to support individual needs.

I'm bilingual in English and Spanish and comfortable with Microsoft Office, Google Drive, databases, web research, Canva, Prezi, and video editing. I bring organized communication, team leadership, and practical problem-solving to customer-facing work.