Malleswari Sanam
@malleswarisanam
I improve customer support operations through training, coaching, and process optimization.
IndiaWhat I'm looking for
I've supported customers and resolved queries as a Customer Support Consultant at Invent’re Edu Services.
At KDPR, I onboarded clients under OnePlus SOPs, trained clients and staff on work applications, tracked team performance, and published daily, weekly, and monthly reports to help bottom performers improve.
I've also managed office operations and training at Career Launcher, supported student enrolment at Innogeecks Technologies, handled customer relationships at Airtel, and assisted passengers at Air India.
Across customer care, training, and operations, I've trained more than 200 employees and use Telugu, Hindi, English, Tamil, and Kannada to build strong customer and business relationships.
Experience
Work history, roles, and key accomplishments
Customer support, Resolving customer queries .
Worked as Operations Specialist at KDPR.
Customer Care Officer | KDPR Communications
📍 Hyderabad | Sep 2020 – Apr 2023
Delivered professional customer support, resolving issues promptly.
Maintained accurate records of customer interactions & feedback.
Boosted customer satisfaction by providing empathetic and timely assistance.
Manager cum Trainer | Career Launcher Institute
📍 Vijayawada | Mar 2019 – Mar 2021
Designed and delivered training programs aligned with business goals.
Managed team performance and conducted workshops for skill enhancement.
Improved employee engagement and productivity through structured coaching.
Frontline Manager | Innogeecks Technologies Pvt Ltd
📍 Vijayawada | Aug 2018 – Oct 2019
Counseled students on courses and managed enrolment process.
Monitored student progress and provided performance feedback.
Supported fee recovery and improved student engagement.
Customer Relations Manager | Airtel
📍 Vijayawada | Aug 2017 – Aug 2018
Assisted customers with billing, recharges, and new plans.
Increased adoption of prepaid & postpaid services.
Traffic Assistant | Air India (Balika Air Services Pvt Ltd)
📍 Gannavaram | Feb 2015 – Aug 2017
Assisted passengers during check-in, boarding, and baggage handling.
Managed customer queries during delays, ensuring smooth travel experience.
Education
Degrees, certifications, and relevant coursework
United Latino Students Association
OM Excel Workshop
Issued May 2026
Global Tech Institute Of Management, Delhi
Bachelor of Business Administration - BBA, Business Administration and Management, General
2011 - 2014
kho kho
Nalanda Day scholars
MPC, Inter
2003 - 2003
Intermediate (MPC) – Nalanda Day Scholars, Vijayawada (2001–2003)
Seventh Day Adventist Higher Secondary School
Fourth to Tenth standard, Higher Education/Higher Education Administration
1996 - 2001
Joined in 4th standard and completed my 10th standard.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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