Malik Henriques

I've supported customer experience, digital marketing, and marketing operations for technical B2B organizations, including utility infrastructure at Heath Consultants and advanced laser manufacturing at Fonon Technologies.

At Heath Consultants, I built a HubSpot lead-scoring and segmentation framework, developed an AI-assisted customer request-routing concept, and increased email open rates to over 40% through segmentation and campaign optimization. I also coordinated integrated campaigns for product launches, customer education, and business development.

At Fonon Technologies, I translated complex engineering and product information into customer-focused messaging, website content, technical documentation, presentations, and marketing collateral for commercial, industrial, aerospace, defense, and government audiences.

I'm a U.S. Air Force veteran who brings disciplined execution, adaptability, and collaborative problem-solving to cross-functional work across sales, product, operations, and leadership.