Looking for a job

Malika Murray

@malikamurray

Message

Merchant Operations Officer at Scotiabank facilitating merchant setup and fulfillment; CAMS certified.

Trinidad and Tobago

Message

At Scotiabank, I facilitate merchant fulfillment and setup processes as a Merchant Operations Officer, supporting seamless service delivery and operational efficiency.

Previously, I worked as a Merchant Support Officer at Scotiabank and an Accounts Receivable Clerk at A.A. Laquis Trinidad Ltd.

My earlier experience includes guest service at Hilton Worldwide and hospitality roles at Monroe College, Caribbean Tourism Organization, and Petrotrin. At Monroe College, I assisted students and handled front office tasks while helping organize events.

I hold a Bachelor of Business Administration in Hospitality Administration/Management and a Certified Anti-Money Laundering Specialist (CAMLS) credential. I bring a background in administration and customer service to supporting businesses and upholding compliance standards.

Experience

Work history, roles, and key accomplishments

Current

Merchant Operations Officer

Current

Scotiabank

Oct 2018 - Present (8 years)

Worked as Merchant Operations Officer at Scotiabank.

Merchant Support Officer

Scotiabank

May 2017 - Oct 2018 (1 year 5 months)

Worked as Merchant Support Officer at Scotiabank.

Accounts Receivable Clerk

A.A. Laquis Trinidad Ltd

Jan 2017 - May 2017 (4 months)

Worked as Accounts Receivable Clerk at A.A. Laquis Trinidad Ltd.

Guest Service Agent

Hilton Worldwide

Mar 2015 - Feb 2016 (11 months)

Worked as Guest Service Agent at Hilton Worldwide.

Events Coordinator- Intern

Monroe College

Oct 2014 - Dec 2014 (2 months)

Performed clerical tasks and Front Office duties, including assisting students and taking calls for the office.
Event coordinating; organizing and facilitating events.

Hospitality Intern

Caribbean Tourism Organization

Sep 2014 - Oct 2014 (1 month)

Corresponded via email and telephone with Caribbean tourism officials to acquire destination information for the organization's Guide to the Caribbean magazine.
Conducted research to supplement requests of the organization’s member countries

Assistant Hospitality Officer (Undergrad)

Petrotrin

Jul 2013 - Aug 2013 (1 month)

Supervised janitorial and housekeeping work to ensure company standards were met
Engaged in switchboard operation to transfer calls to respective departments and individuals within the company
Greeted and interacted with visitors and guests to assist them with their visit appropriately
Checked guests in and out of vacation homes to account for each visit and ensure guest comfort
Assisted with gu