Open to opportunities

Christine Nelson

@christinenelson

Operations & administrative professional specializing in banking operations, customer service, and accurate records management.

Trinidad and Tobago

Message

What I'm looking for

I’m looking for an operations and administrative role where I can support daily workflows, handle customer transactions accurately, manage records and confidentiality, and contribute to a high-performing team through efficient service.

I’m a results-driven operations and administrative professional with over 10 years of progressive experience in customer service, cash handling, and daily branch operations. I focus on accuracy in high-volume environments while keeping customers well supported and informed.

At First Citizens Bank, I progressed through Teller, Customer Service Representative (Ag.), Operations Department support, Loans Department support, and Citizens Guide (Ag.), including acting supervisory responsibilities. I processed deposits, withdrawals, transfers, drafts, and credit card payments, handled confidential financial and customer information, and maintained accurate records to ensure compliance with banking procedures.

I also bring strong administrative capability—from data entry and reporting to scheduling and office coordination—plus clerical support experience in roles like Administrative Assistant (Ag.) and a Youth Department Clerk. I’m committed to efficiency, professionalism, and excellent client relations.

Experience

Work history, roles, and key accomplishments

Teller & Operations Supervisor (Ag.)

First Citizens Bank

Dec 2016 - Apr 2024 (7 years 4 months)

Progressed through teller, customer service, and operations support roles with acting supervisory responsibilities. Processed a wide range of banking transactions, handled confidential information, and supported daily branch operations and compliance.

Customer Service Client Relations Cash Handling Teller Processes Deposits Withdrawals Transfers Operations Support Records Management Confidentiality Compliance Administrative Support

Administrative Assistant (Ag.)

First Citizens Bank (FCAM)

Aug 2016 - Dec 2016 (4 months)

Provided acting administrative support by managing mail and courier services and maintaining paper and electronic filing systems. Entered and updated data in spreadsheets and internal systems while ensuring confidentiality and accuracy of sensitive documents.

Administrative Support Paper Filing Data Entry Spreadsheets Records Management Confidentiality

Youth Department Clerk

Anglican Diocesan Office - Youth Department

Jun 2015 - Jul 2016 (1 year 1 month)

Supported the Youth Department with administrative and clerical tasks, including scheduling and meeting support. Managed calendars and youth program logistics, recorded minutes, typed official documents, and prepared reports.

Scheduling Calendar Management Event Organization Meeting Minutes Report Preparation Administrative Support Correspondence Records Management

Teller & Customer Service Rep

Scotiabank Trinidad and Tobago

Sep 2012 - May 2015 (2 years 8 months)

Handled front-line teller and customer service duties in a high-volume banking environment. Processed cash withdrawals, deposits, wire transfers, drafts, and credit card payments, and supported customers with account openings and banking inquiries.

Customer Service Cash Handling Teller Processes Withdrawals Deposits Wire Transfers Drafting Card Payment Account Opening

Education

Degrees, certifications, and relevant coursework

South East Port of Spain Government Secondary School

CAPE Sixth Form, CAPE Sixth Form (Communications Studies, Economics, Sociology, Pure Mathematics)

Completed CAPE Sixth Form examinations (Communications Studies, Economics, Sociology, Pure Mathematics) achieving Grade 1–4 results.

South East Port of Spain Government Secondary School

CSEC, CSEC (English A, Mathematics, EDPM, Social Studies, IT, Human & Social Biology, Spanish)

Completed CSEC examinations (English A, Mathematics, EDPM, Social Studies, Information Technology, Human & Social Biology, Spanish) with Grade 1–3/2 results.