Open to opportunities

Malia Diaz

@maliadiaz

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Trauma-informed capacity leader improving foster care training and family outcomes.

United States

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What I'm looking for

I seek a mission-driven role leading program and training efforts for vulnerable youth and families, focused on growth, equity, and measurable impact.

I am a trauma-informed training and capacity lead with extensive hands-on experience supporting foster families, youth in crisis, and medical emergency settings. I have led curriculum redesigns, delivered equity-centered trainings, and managed high-stakes, data-driven projects that improved program efficiency and participant engagement.

As a project manager and primary contact for over 100 foster families, I reduced onboarding time from nine months to three months and designed 12 training programs aligned with inclusive care goals. I also supported emergency mental health needs for dozens of youth while covering crisis lines and coordinating cross-functionally to ensure quality services.

I bring crisis-response experience from emergency medical roles and compassionate patient-care work, plus instructor certifications in Mental Health First Aid and Red Cross First Aid/CPR. I seek to apply my leadership, curriculum development, and relationship-building skills to strengthen programs that support vulnerable children and families.

Experience

Work history, roles, and key accomplishments

Current

Capacity Team Lead

Current

Catholic Community Services

Aug 2025 - Present (10 months)

Lead a training team and project-managed an updated foster parent curriculum with 12+ in-person trainings, 20+ learning modules, and 30+ homework assignments while tracking engagement metrics and covering on-call crisis support for refugee foster youth.

Program Management Curriculum Development Training Delivery Crisis Intervention Data Tracking Trauma Informed Care Team Leadership

Foster Family Trainer

Catholic Community Services

Nov 2021 - Jul 2025 (3 years 8 months)

Served as primary contact for 100+ foster families, designed and facilitated 12 trauma-informed trainings, and reduced family approval time from 9 months to 3 months, improving program efficiency by 67%.

Facilitation Trauma Informed Care Process Improvement Communication

Crew Member

Trader Joe's

May 2023 - Aug 2024 (1 year 3 months)

Provided personalized service to diverse customers, collaborated with management to improve service delivery, and resolved customer issues to drive satisfaction and retention.

Customer Service Conflict Resolution Cross Functional Collaboration Communication Problem Solving Time Management

Labor & Delivery Technician

University of Utah Hospital

Mar 2021 - Oct 2021 (7 months)

Supported OB/GYN teams across 700+ births and procedures, acted as liaison among patients, families, and clinical teams, and trained new staff to improve onboarding and team performance.

Patient Care Clinical Support Team Coordination Mentoring Documentation High Pressure Decision Making

Advanced EMT

Gold Cross Ambulance

Jan 2020 - May 2021 (1 year 4 months)

Responded to 1,000+ emergency 911 calls with Salt Lake City Fire Department during the COVID-19 pandemic, providing critical care, crisis communication, and de-escalation to ensure positive patient outcomes.

Crisis Communications Teamwork Stress Management

ER Registration / Medical Scribe

Kootenai Health

Jul 2018 - Aug 2019 (1 year 1 month)

Partnered with ER physicians to produce accurate medical documentation, streamlined communication workflows, and contributed to efficient emergency operations and patient care.

Medical Documentation Patient Registration Clinical Coordination Workflow Optimization Attention To Detail Communication