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Rebecca Polito

@beckypolito

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Remote training and operations professional with 5+ years in telecommunications and emergency medical services.

United States

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What I'm looking for

I am looking for a fully remote role focused on training and operations where I can develop scalable training programs, improve processes, and support teams with clear virtual communication and empathy.

I am a remote training and operations professional with over five years of experience in telecommunications and emergency medical services, combining technical training expertise with frontline emergency response skills.

At CaptionCall I delivered virtual and in-person training to groups up to 100, designed a training transition program, supported onboarding, and maintained high accuracy in real-time captioning services.

As an Advanced EMT and training leader with multiple EMS and fire organizations, I deliver rapid, compliant patient care, coordinate cross-functional response, and mentor new team members in protocols and equipment readiness.

I am seeking a fully remote role where I can apply my strengths in virtual communication, process improvement, training development, and empathetic customer support to improve operational outcomes and scale effective training programs.

Experience

Work history, roles, and key accomplishments

Captioning Service Specialist

CaptionCall LLC

Jan 2019 - Dec 2023 (4 years 11 months)

Provided real-time captioning for hearing-impaired clients and delivered virtual and in-person training to groups up to 100, improving onboarding efficiency through a designed training transition program.

Onboarding Virtual Presentations Microsoft 365 Quality Assurance Process Improvement Cross Functional Collaboration Technical Support

Current

Advanced EMT

Current

Spanish Fork Fire & EMS

Jan 2023 - Present (3 years 1 month)

Deliver emergency medical care with rapid decision-making, coordinate patient transport and continuity of care, and train and mentor new team members while maintaining compliance documentation.

Emergency Care Team Coordination Mentoring Crisis Management

Current

Training Captain & Chief Aide

Current

Wellington City Fire & Rescue

Jan 2018 - Present (8 years 1 month)

Organize and conduct training exercises, support operational coordination for leadership, and mentor junior members to ensure procedural compliance and teamwork.

Training Development Coordination Mentoring Operational Support Compliance Team Leadership Presentation

Advanced EMT

Carbon County Ambulance

Jan 2022 - Dec 2024 (2 years 11 months)

Provided BLS and ALS interventions in emergency settings, managed patient communication during critical events, maintained equipment readiness, and collaborated with hospitals and emergency personnel to improve outcomes.

ALS Equipment Maintenance Emergency Response