Open to opportunities

krystelle kallab

@krystellekallab

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Customer Service Representative with 5 years of retail experience.

Lebanon

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What I'm looking for

I am looking for a role that values exceptional service and offers growth opportunities.

I am a dedicated Customer Service Representative with over five years of experience in retail environments, specializing in building strong relationships with customers and team members alike. My journey has taken me through various roles, including Branch Manager and Sales and Service Specialist, where I consistently achieved high customer satisfaction ratings and drove sales growth through effective team engagement and empowerment.

Throughout my career, I have demonstrated a commitment to quality improvement and have been proactive in coaching and mentoring my colleagues to foster a positive work environment. My ability to communicate effectively in Arabic, English, and French has enabled me to connect with diverse clientele, ensuring their needs are met promptly and efficiently. I am passionate about providing exceptional service and contributing to the overall growth of the company.

Experience

Work history, roles, and key accomplishments

Sales And Service Specialist

Alfarooque Co.

Oct 2023 - Apr 2024 (6 months)

As a Sales and Service Specialist, I built and maintained relationships with team members and market peers, coached sales associates, and developed sales strategies. I handled customer inquiries and ensured high-quality service, contributing to a positive work environment.

Customer Service Sales Strategy Team Leadership Communication Problem Solving Social Media Management Relationship Building Quality Improvement Coaching Marketing

Branch Manager

Home of H.

Nov 2015 - Nov 2019 (4 years)

Managed store operations and employees, achieving customer satisfaction ratings above 95%. Collaborated with design teams to develop business strategies and coached sales associates to enhance team performance and morale.

Team Management Customer Satisfaction Sales Growth Coaching Marketing Strategy Communication Problem Solving Relationship Building Social Media Management

Plan Assistant Manager

EST Abdo Karam

Feb 2013 - Feb 2015 (2 years)

Supported customer inquiries via phone and email, handled pricing and product information, and ensured quality improvement. Empowered to resolve issues for customers and maintained high follow-up standards.

Customer Service Quality Improvement Communication Problem Solving Relationship Management A R Follow Up Team Collaboration

Hotel Receptionist

Garden City Hotel

Dec 2012 - Dec 2013 (1 year)

Welcomed and assisted guests with check-in and check-out processes, managed reservations, and handled incoming calls. Ensured guest satisfaction by providing information about hotel services and maintaining communication with housekeeping.