Open to opportunities

Makhosi Gwagwa

@makhosigwagwa

Message

Customer-focused communications professional skilled in sales progression, event coordination, and client relations.

South Africa

Message

What I'm looking for

I seek a people-focused role where I can combine customer service, process management, and marketing support to improve client outcomes and operational efficiency.

I am a resourceful and proactive communications and customer-service professional with experience coordinating marketing events, supporting digital campaigns, and managing sales progressions in property and service environments.

My background includes coordinating event logistics, reporting on campaign ROI, and building partnerships with influencers, retail teams, and external stakeholders to increase brand presence and engagement.

I have hands-on experience in customer-facing roles: managing documentation and transaction progress for property sales, handling inbound/outbound customer communications, and resolving escalations to maintain satisfaction and retention.

I am organized, detail-oriented, and adaptable, with practical skills in Microsoft Windows and Excel, email marketing, database management, and strong interpersonal communication that I apply to improving processes and client outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Outworx

Sep 2024 - Present (1 year 4 months)

Handled inbound/outbound communications, resolved customer enquiries and complaints, maintained detailed records, and delivered tailored product support to improve satisfaction and retention.

Customer Service Complaint Resolution Communication Time Management Attention To Detail

Sales Progressor

Ignition (PurpleBricks)

Aug 2020 - Aug 2024 (4 years)

Managed transaction progress by liaising with agents, buyers, sellers and third parties, ensuring documentation submission, resolving issues early, and tracking milestones to support timely completions.

Library Assistant

Thandukwazi Primary School

Feb 2018 - Feb 2020 (2 years)

Maintained and organized library resources, assisted children with locating materials and using catalogues/databases, and managed lending processes to improve access and record accuracy.

Library Management Customer Service Record keeping Inventory Management Child Support

Field Marketer

Meridian National

Feb 2014 - Jan 2018 (3 years 11 months)

Coordinated event logistics and supported digital marketing initiatives (webinars, social, email), reported on campaign ROI, and built partnerships with influencers and retail teams to boost brand engagement.

Event Coordination Social Media Marketing Email Marketing Partnership Development Logistics Stakeholder Management