I’m looking for a role where I can use my communication and customer service skills, continue learning, and contribute positively to the team. I value a supportive work environment and opportunities to grow while delivering good service.
Bongiwe Kunene
@bongiwekunene
Reliable professional excelling in customer service and administrative support.
What I'm looking for
I am a dedicated and reliable individual with a strong ability to meet deadlines and perform to the highest standards. My experience spans various roles, including product marketing and customer service, where I have consistently prioritized tasks and collaborated effectively with peers and management teams. I pride myself on my ability to communicate with people from diverse backgrounds, making me an asset to any employer who values loyalty, dedication, and responsibility.
Currently, I work as a Product Marketer at Shuter & Shooter Publishers, where I promote our product range to key personnel at schools and TVET colleges. My role involves developing marketing materials, maintaining customer accounts, and executing promotional campaigns. Previously, I served as a Till Operator at Woolworths, managing transactions and resolving customer complaints, which honed my customer service skills and attention to detail. My background in administrative support further complements my ability to deliver efficient and accurate service.
Experience
Work history, roles, and key accomplishments
Product Marketer
Shuter & Shooter Publishers
Mar 2024 - Present (2 years 1 month)
Responsible for promoting product ranges to schools and TVET colleges, producing marketing materials, maintaining customer accounts, and executing marketing strategies. Engaged in annual promotional campaigns and attended trade shows to enhance product visibility.
Customer Service Consultant
Woolworths
Feb 2021 - Feb 2024 (3 years)
Managed customer transactions at the checkout, ensuring accurate pricing and payments. Resolved customer complaints and maintained a tidy checkout area while cross-selling products and handling returns.
Customer Service Agent
Call Centre International
May 2018 - Nov 2020 (2 years 6 months)
Answered inbound calls from passengers about flights, bookings, and travel policies.
Provided accurate information about schedules, routes, baggage rules, and airline services.
Volunteer
eThekwini Conservancies Aller River Pilot Project
Jun 2017 - Jun 2018 (1 year)
Contributed to environmental conservation efforts through volunteer work, gaining experience in teamwork and community engagement.
Education
Degrees, certifications, and relevant coursework
University of KwaZulu Natal
Bachelor of Social Science, Geography and Environmental
2015 - 2017
Bachelor of Social Science in Geography and Environmental.
Pinetown Girls High School
National Senior Certificate, General Education
2010 - 2014
Completed National Senior Certificate/Matric.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
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