Makgotso Wendy Mapholo
@makgotsowendymapholo
Experienced Office Administrator with a strong background in customer service.
What I'm looking for
As an Office Administrator within the automotive industry, I bring a wealth of experience in customer service, administration, and technical advice. My proven track record includes building relationships with industry leaders and suppliers, particularly within the Bosch franchises. I am known for providing excellent support and guidance while driving collaborative success in every role I undertake.
My professional journey has equipped me with a diverse skill set, including inventory management, office management, and patient records management. I have successfully supported customers and partners in ensuring seamless deliveries and exceptional service experiences. My ability to resolve technical issues and gather intelligence to prevent potential problems has consistently enhanced customer satisfaction.
Throughout my career, I have excelled in various roles, from event management to procurement administration. I am adept at navigating procurement processes, negotiating contracts, and ensuring timely supply chain operations. My commitment to delivering exceptional service and fostering positive relationships has been a cornerstone of my professional ethos.
Experience
Work history, roles, and key accomplishments
Virtual Customer Service Representative
Amazon
Sep 2023 - Dec 2023 (3 months)
Supported customers and partners to ensure successful deliveries while resolving technical issues related to Amazon services. Provided seamless customer service through chat and phone.
Events Coordinator
ILosi Events Management
Sep 2023 - Dec 2023 (3 months)
Coordinated a full spectrum of events, ensuring exceptional guest experiences. Managed seating arrangements and collaborated with teams to implement new developments.
Office Administrator
ECU GLOBAL
Apr 2016 - Jul 2020 (4 years 3 months)
Experienced administrator and procurement manager specializing in electrical automotive parts. Skilled in purchasing, payment management, and building relationships with industry leaders. Adept at navigating procurement processes and ensuring efficient supply chain operations.
Professional Call Center Agent
Altech Autopage
Sep 2014 - Nov 2015 (1 year 2 months)
Handled customer inquiries regarding cellphone contracts, upgrades, and payment plans. Ensured a smooth customer experience by liaising with the delivery department.
Dental Assistant
Denti-Med
Mar 2013 - Aug 2014 (1 year 5 months)
Managed patient scheduling, coordinated with doctors, and ensured a positive experience for patients. Assisted during procedures and maintained patient records.
Education
Degrees, certifications, and relevant coursework
ALX Africa
Certificate, Virtual Assistant
2024 - 2024
Completed virtual assistant Certificate, which provided foundational knowledge and skills necessary for further education and career development. Providing administrative functions remotely.
Availability
Location
Authorized to work in
Salary expectations
Job categories
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