Open to opportunities

makeah willis

@makeahwillis

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Dedicated customer service professional with leadership experience.

Zimbabwe

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What I'm looking for

I am looking for a role that allows me to leverage my customer service skills while providing opportunities for growth and development.

My name is Makeah Cooks, and I have been working in customer service for several years, most recently as a team lead at Starbucks. My experience has allowed me to adapt and thrive in various environments, and I take pride in serving my community through exceptional customer service. I have a passion for creating positive experiences for customers and training team members to excel in their roles.

During my time at Starbucks, I not only prepared a variety of coffee beverages but also suggested improvements to the inventory management system, which significantly decreased inventory loss. My proactive approach to customer service has led to an outstanding increase in customer satisfaction, showcasing my commitment to quality and efficiency.

As a former team lead at McDonald's, I maintained high-quality customer service while managing operations in a fast-paced environment. I believe that effective communication and problem-solving skills are essential in delivering excellent service, and I strive to embody these values in every interaction.

Experience

Work history, roles, and key accomplishments

Barista

Starbucks

Jul 2023 - Sep 2023 (2 months)

Prepared espresso shots, pour overs, cold brews, and drip coffee. Trained team members on how to execute a drink and food items. Suggested an improvement to Starbucks's inventory management system to decrease inventory loss and waste and re-organized inventory shelves and records to maintain the new system.

Cold Brew Inventory Management Customer Service Quality Control Communication Problem Solving

Customer Service Representative

Centauri Health Solutions

Jan 2020 - Jul 2023 (3 years 6 months)

Reduced customer complaint resolution time through effective customer relationship management. Achieved an outstanding increase in customer satisfaction through proactive customer service methods. Managed successful relationships with customers by responding briskly to inquiries and using quality assurance to maintain efficiency.

Customer Relationship Management Customer Satisfaction Quality Assurance Problem Solving Communication Data Entry Conflict Resolution Active Listening CRM Software Technical Support

Team Lead

McDonald's

Mar 2018 - Jan 2020 (1 year 10 months)

Maintained high quality customer service and register operations. Displayed ability to work in a fast-paced environment while adhering to all safety and sanitation regulations.

Customer Service Fast Paced Environment Team Leadership Inventory Management Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Midwest City High School

High School Diploma, General Studies

An honorable member of the Rotary Club, 4.0 Club, Key Club, and Spirit Club. Also spent time managing the football team while juggling dance class and recitals on the side.