makeah willis - Barista - Starbucks | Himalayas
makeah willisMW
Open to opportunities

makeah willis

@makeahwillis

Dedicated customer service professional with leadership experience.

Zimbabwe
Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills while providing opportunities for growth and development.

My name is Makeah Cooks, and I have been working in customer service for several years, most recently as a team lead at Starbucks. My experience has allowed me to adapt and thrive in various environments, and I take pride in serving my community through exceptional customer service. I have a passion for creating positive experiences for customers and training team members to excel in their roles.

During my time at Starbucks, I not only prepared a variety of coffee beverages but also suggested improvements to the inventory management system, which significantly decreased inventory loss. My proactive approach to customer service has led to an outstanding increase in customer satisfaction, showcasing my commitment to quality and efficiency.

As a former team lead at McDonald's, I maintained high-quality customer service while managing operations in a fast-paced environment. I believe that effective communication and problem-solving skills are essential in delivering excellent service, and I strive to embody these values in every interaction.

Experience

Work history, roles, and key accomplishments

ST

Barista

Starbucks

Jul 2023 - Sep 2023 (2 months)

Prepared espresso shots, pour overs, cold brews, and drip coffee. Trained team members on how to execute a drink and food items. Suggested an improvement to Starbucks's inventory management system to decrease inventory loss and waste and re-organized inventory shelves and records to maintain the new system.

CS

Customer Service Representative

Centauri Health Solutions

Jan 2020 - Jul 2023 (3 years 6 months)

Reduced customer complaint resolution time through effective customer relationship management. Achieved an outstanding increase in customer satisfaction through proactive customer service methods. Managed successful relationships with customers by responding briskly to inquiries and using quality assurance to maintain efficiency.

Education

Degrees, certifications, and relevant coursework

MS

Midwest City High School

High School Diploma, General Studies

An honorable member of the Rotary Club, 4.0 Club, Key Club, and Spirit Club. Also spent time managing the football team while juggling dance class and recitals on the side.

Tech stack

Software and tools used professionally

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