Makaili Brown-Anderson
@makailibrown-anderso
Patient Access Representative skilled in Epic EMR, HIPAA-compliant registrations, and precise insurance workflows.
United StatesWhat I'm looking for
I’m a detail-oriented Patient Access Representative with 3+ years of experience in high-volume, customer-facing healthcare environments. I manage patient registration, insurance verification, and prior authorizations with exceptional accuracy and efficiency, even under fast-moving front-desk conditions. I also provide financial counseling to support clear next steps for patients.
I specialize in Epic EMR workflows and revenue cycle support, and I consistently maintain HIPAA compliance standards while collaborating with clinical teams to improve patient flow. From processing 100+ registrations per shift with 98% accuracy to improving operational readiness in a high-pressure setting, I bring empathetic communication, multitasking, and adaptability to every interaction.
Experience
Work history, roles, and key accomplishments
Patient Access Representative
Sutter Health Medical Center
May 2025 - Mar 2026 (10 months)
Managed patient registration, insurance verification, and Epic EMR workflows while maintaining HIPAA compliance standards. Collaborated with clinical teams to support improved patient flow.
Patient Access Representative
Adventist Health
Jul 2022 - Jun 2025 (2 years 11 months)
Managed front-desk operations in high-volume departments, processing 100+ registrations per shift with 98% accuracy. Completed insurance verification and provided financial counseling while supporting patient access workflows.
Barista
The Human Bean
May 2024 - May 2025 (1 year)
Delivered fast-paced drive-thru customer service and handled POS transactions with strong cash accuracy. Opened the store and ensured operational readiness for daily service.
Education
Degrees, certifications, and relevant coursework
Epic Patient Access Training
Epic Patient Access Training, Epic EMR (Patient Access)
Completed Epic Patient Access Training in 2025. Focused on Epic EMR patient access workflows.
HIPAA & Patient Confidentiality Training
HIPAA & Patient Confidentiality Training, HIPAA Compliance
Completed HIPAA & Patient Confidentiality Training in 2022. Covered requirements for patient privacy and compliance.
High School Diploma
High School Diploma, General Education
Completed a High School Diploma. No graduation dates were provided.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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