Makafui Anipah

I've supported customer engagement and business growth at Access Bank, helping clients identify suitable loans, accounts, cards, investments, insurance, and digital banking products.

As a Marketing Executive, I manage end-to-end client engagement through calls and scheduled visits, cross-sell and upsell banking products, and work toward monthly and quarterly budgets. I also resolve customer complaints promptly and escalate complex issues to improve customer experience and retention.

During my National Service at Access Bank, I collaborated with cross-functional teams to support service delivery, internal procedures, and customer-focused operations.

My Business Administration degree from the University of Professional Studies, Accra, complements my strengths in communication, data organization, reporting, presentation formatting, and teamwork.