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Sandra Kporvie

@sandrakporvie

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Customer-focused marketing and customer service professional with strong communications.

Ghana

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What I'm looking for

I seek a customer-focused marketing or client-relations role in a collaborative environment where I can apply my communication, database management, and client-support strengths while growing into expanded business development responsibilities.

I am a dedicated marketing and customer service professional with experience managing client applications, maintaining customer databases, and delivering prompt, professional support. I consistently strategize on marketing activities and communicate with target audiences to develop lasting customer relationships.

Across roles at CHIEF Global and IDEAL Finance Limited, I handled student profiling and admissions submissions, presented and marketed investment products, opened accounts, and followed up with clients. I also conducted market research, assisted with events, and supported reconciliation tasks during national service.

I bring strong presentation and communication skills, proficiency with Excel, PowerPoint and Word, and training in business development, client relationship management, and customer care. I am a team player, fast learner, and detail-oriented professional focused on ensuring customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Applications Officer

CHIEF Global

Dec 2021 - Aug 2024 (2 years 8 months)

Profiled and maintained student admissions documents and databases, submitted and followed up applications, and provided consultations and customer support to ensure high client satisfaction.

Customer Service Admissions Database Management Consultation Communication CRM Customer Support Data Entry

Customer Service Executive

CHIEF Global

Jan 2021 - Nov 2021 (10 months)

Responded to customer inquiries across channels, maintained and updated customer databases, provided feedback on service processes, and supported marketing strategies to develop client relationships.

Customer Service Database Management Communication Customer Feedback Multichannel Support Relationship Building Marketing Support CRM

Marketing Executive

IDEAL Finance Limited

Oct 2017 - Aug 2019 (1 year 10 months)

Presented marketing strategies and investment products to target audiences, opened accounts, followed up with clients, and handled customer complaints to support business growth.

Marketing Sales Presentations Market Research Relationship Management

Marketing Associate

IDEAL Finance Limited

Sep 2016 - Aug 2017 (11 months)

Executed national service in the marketing department, reconciled team mobilizations, marketed investment products, opened accounts, and maintained client follow-ups.

Marketing Account Management Sales Support Team Coordination Presentation Skills

Communications Intern

IDEAL Finance Limited

Jul 2015 - Aug 2015 (1 month)

Conducted market research using questionnaires, assisted organizing internal events and promotions, and supported customer transactions by issuing receipts.