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Majestic Fraga

@majesticfraga

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I resolve Level 2 SaaS incidents across Linux, Docker, APIs, and databases.

Costa Rica

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What I'm looking for

I'm looking for a remote technical support, QA, or systems engineering role where I can build on my incident resolution, troubleshooting, documentation, and software support foundation.

I've resolved Level 2 incidents on a production SaaS platform using Vue.js, Nuxt.js, Node.js, Strapi, and PostgreSQL. During my technical support internship at IS Corporación, I diagnosed Linux service, Docker container, REST API, and GraphQL API failures through logs, error traces, and database queries.

I focus on fixing root causes, integrating and troubleshooting WhatsApp Business and Google Maps APIs, and documenting incident runbooks and onboarding materials. I also built a Python, Flask, and SQLite help desk ticket-tracking application and maintain an Ubuntu home lab for Docker networking, systemd, and service recovery practice.

Experience

Work history, roles, and key accomplishments

IT Support & Junior Full-Stack Developer

IS Corporación

Jun 2025 - Dec 2025 (6 months)

Provided technical support and development assistance in a professional IT environment, working across troubleshooting, investigation, and software-related tasks. Supported users by diagnosing technical issues, assisting with system configurations, and ensuring smooth operation of tools and services.

Contributed to development projects using modern web technologies, assisting in building and main

IT Support Technical Troubleshooting Problem Solving Remote Collaboration

Education

Degrees, certifications, and relevant coursework

ULACIT

Bachelor’s in Computer Engineering, Computer Engineering

2026 - 2028

Bachelor’s program focused on computer engineering principles including software development, systems design, networking concepts, and problem-solving methodologies. Coursework emphasizes analytical thinking, programming fundamentals, system architecture, and practical technology solutions. Developing skills aligned with IT support, technical troubleshooting, and engineering-oriented roles while s

CTP Pavas

Technical High School Diploma – Network Configuration & Operating Systems Support, Computer Systems Networking and Telecommunications

2023 - 2025

Technical high school program focused on networking fundamentals, operating systems support, and IT troubleshooting. Training included configuring network environments, supporting end users, diagnosing hardware/software issues, and applying practical problem-solving skills in simulated real-world scenarios. Developed strong technical communication skills, remote support fundamentals, and system ad