I've supported SaaS applications at Procore and Tebra, resolving customer issues involving access, authentication, configuration, application behavior, installations, and user accounts.
At Procore, I investigate reported behavior using Chrome Developer Tools and application logs, reproduce issues, and document clear technical evidence for Level 2 escalations. I manage cases and customer follow-up through Salesforce and Zendesk.
My background also includes six years supporting Bosch security, alarm, video surveillance, audio, and integrated technology systems, plus technical support and QA work at Sprint and BCD Travel. I communicate professionally in both Spanish and English and bring hands-on experience across hardware, software, web technologies, and ticketing workflows.
