Open to opportunities

Maitha Infante

@maithainfante

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Debt collection and operations specialist driving recoveries, process efficiency, and client relationships.

Philippines

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What I'm looking for

I am seeking a role where I can apply debt recovery and operations experience, mentor teams, improve processes, and drive measurable results in a collaborative environment.

I am a dedicated Debt Collection and Operations Specialist with eight years of combined experience in debt recovery, administration, leasing, HR support, and operations management. I consistently achieve payment recovery targets while maintaining professional, policy-compliant interactions with sensitive accounts.

My background spans inbound and outbound collections, payroll and daily operations management, leasing negotiations, and administrative reporting. I have supervised staff, streamlined processes, and coordinated cross-functional workflows to improve efficiency and accuracy.

I bring strong communication and negotiation skills, a detail-oriented mindset, and reliability under pressure. I am motivated to support teams, mentor colleagues, and contribute to measurable operational and financial improvements.

Experience

Work history, roles, and key accomplishments

Admin / Operations Manager

Three Cats Mookata

May 2023 - Dec 2025 (2 years 7 months)

Managed payroll and daily operations, supervised administrative staff, and coordinated reporting and process improvements to increase operational efficiency.

Payroll Operations Management Staff Supervision Reporting Process Improvement Microsoft Office Google Workspace CRM

Debt Collection Specialist

Altair Global Solutions

Apr 2021 - Sep 2022 (1 year 5 months)

Managed inbound and outbound collections, negotiated payment arrangements, recovered outstanding balances, and maintained compliant account records and follow-ups.

Debt Collection Negotiation Account Reconciliation CRM Customer Service & Compliance

Admin / HR Assistant

Alpha Turing Information Technology

Dec 2018 - Nov 2020 (1 year 11 months)

Performed administrative and clerical duties, prepared reports, processed move-in/move-out passes, and addressed unit and employee-related concerns to support office operations.

Administrative Support Reporting Documentation Facilities Coordination Microsoft Office Google Workspace

Leasing Specialist

YJ Realty and Brokerage Inc

Feb 2017 - Mar 2018 (1 year 1 month)

Drove leasing performance through client engagement, property presentations, negotiations, and lease preparation, resulting in increased occupancy and smooth transaction closures.

Leasing Sales Client Engagement Negotiation Relationship Management Documentation