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Maimuna Musa

@maimunamusa2

Head of Sales at Pure Eve Limited, leading a remote team of 21 and improving delivery sales performance from 50% to 80%.

Nigeria

Message

At Pure Eve Limited, I lead and coordinate a remote team of 21 sales and customer service professionals. I improved delivery sales performance from 50% to 80% through coaching, process improvements, and performance monitoring.

Previously, I handled customer enquiries, complaints, and orders at Body Organics Skincare Company, and managed customer accounts and sales at Ecomax Computer. My experience also includes customer care at Ogun State Water Corporation, CRM workflows, and KPI reporting.

Experience

Work history, roles, and key accomplishments

Current

Head of Sales

Current

Pure Eve Limited

Jan 2024 - Present (2 years 9 months)

Lead and coordinate a remote team of 21 sales and customer service professionals. Oversee sales operations generating more than 80 million in monthly revenue and improved delivery sales performance from 50% to 80%.

Team Leadership Sales Operations KPI Monitoring performance reporting CRM Management Customer Retention Coaching Process Improvement

Customer Service Representative

Body Organics Skincare Company

Jan 2022 - Dec 2024 (2 years 11 months)

Handled customer enquiries, complaints, and order management across multiple channels. Maintained accurate customer records and resolved issues to support satisfaction and retention.

Customer Support Complaint Resolution Order Management CRM Customer Retention Communication Skills

Customer Care Assistant

Ogun State Water Corporation

Jan 2022 - Dec 2023 (1 year 11 months)

Managed incoming customer calls and enquiries during NYSC service. Identified customer needs, provided information, and helped resolve complaints.

Customer Service Call Handling Complaint Resolution Record keeping

Account / Sales Manager

Ecomax Computer

Jan 2016 - Dec 2019 (3 years 11 months)

Managed customer accounts and maintained relationships with clients. Presented products to support sales growth and handled accounting transactions and financial records.

Account Management Sales Customer Relationship Management Financial Record Keeping Budgeting