Maikel Rodriguez
@maikelrodriguez
Customer Service Representative at Pescadería Mariscos Zaragoza, handling 35–40 daily customer interactions across phone, WhatsApp, and in person.
Costa RicaWhat I'm looking for
At Pescadería Mariscos Zaragoza, I handled 35–40 customer interactions a day across phone calls, WhatsApp, and in-person visits. I took orders, answered questions, and kept orders accurate and organized.
When the driver was unavailable, I covered deliveries to help ensure customer orders weren’t delayed. I also handled cash payments and calculated change accurately.
At El Grill Bar & Grill, I served local and international customers, using English with tourists to take orders, answer questions, and recommend menu items. I handled payments and end-of-day register closing.
I’m a native Spanish speaker with B2 English, and I’m seeking remote Customer Service, Customer Support, or Virtual Assistance work. I have experience with WhatsApp Business, email, Zoom, Excel, and Google Docs and Sheets.
Experience
Work history, roles, and key accomplishments
Delivery Driver/Customer Service/Food Preparation
Pescadería Mariscos Zaragoza
Feb 2025 - Sep 2026 (1 year 7 months)
Attended to 35-40 customers daily across phone calls, WhatsApp messages, and in-person visits, taking orders and answering questions. Managed multichannel communication while keeping orders accurate and organized.
Waiter/Bartender
El Grill Bar & Grill
Aug 2024 - Dec 2024 (4 months)
Served 15-20 tables per day, up to 25 on peak days, covering both lunch and dinner service in a fast-paced restaurant. Assisted local and international customers, communicating in English with tourists to take orders, answer questions, and recommend menu items.
Waiter/Bartender
Liverpool Bar & Grill
Apr 2023 - Sep 2023 (5 months)
Provided friendly, professional service to local and international guests throughout their dining experience. Managed orders, beverages, and requests accurately during high-demand periods.
Manufacturing and Installation Assistant
Granite & Quartz Manufacturing & Installation
May 2017 - Mar 2023 (5 years 10 months)
Followed procedures and instructions carefully, with strong attention to measurements and detail. Worked as part of a team in deadline-oriented environments while maintaining quality and safety standards.
Education
Degrees, certifications, and relevant coursework
INA
English Course, English
Completed an English course from basic to intermediate level at INA.
INA
Waiter / Bartender Training, Hospitality
Completed waiter and bartender training at INA.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Salary expectations
Job categories
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