At Salt Bank, I triaged banking chats and calls involving card, account, and payment issues. I diagnosed failed card payments using account details, card information, and transaction records.
At CGS, I supported Verizon customers with technical issues and documented symptoms, attempted fixes, and outstanding issues for higher-tier support.
At Superbet, I reviewed identity and payment evidence, requested missing records, and documented exceptions and next steps across compliance, IT, and support. In guided projects, I practiced API troubleshooting and test assertions with Postman, alongside SQL and networking fundamentals.
