Maica Miculob

Built and improved operational systems including ClickUp workflows, dashboards, employee systems, purchasing, inventory, and documentation. Designed an interconnected employee lifecycle system and supported leadership with reporting across multiple entities.

Transformed loosely defined operational problems into workable processes, systems, and documentation. Researched and implemented tools and workflow improvements, including migrating a shared mailbox to Missive and building reusable templates and automations.

Supported day-to-day business operations across client delivery, project coordination, contracts, finance administration, and onboarding. Reviewed workflows, identified recurring friction, and introduced improvements to clarify ownership and execution.

Supported administrative and operational coordination across the business, building the foundation for expanded ownership in operations and special projects.

Promoted twice while supporting the commercial and operational lifecycle of client engagements from sales pipeline through delivery and close. Managed commercial commitments, forecasting, budgeting, and coordinated large-scale resource onboarding.

Managed service workflows while maintaining KPI and SLA requirements in a high-volume environment. Coordinated with clients, providers, and internal stakeholders to resolve inquiries and operational issues, and served as an escalation point.