Jeff User

Supported operational delivery for a global social media platform client, coordinating reporting, resources, and cross-functional activities. Managed resource movements, prepared business reviews, and established data governance through Salesforce audits.

Designed and implemented standardized operating procedures to establish consistent operations. Mapped workflows, developed process documentation, and configured a centralized project management system in ClickUp.

Provided operational oversight for offshore client projects, coordinating local delivery teams. Managed project planning, resource coordination, financial oversight, and led continuous improvement efforts.

Led delivery teams supporting Kantar Philippines' largest client, a major telecommunications account, and later the New Zealand market. Provided direction, mentored team members, and implemented automation tools to improve efficiency.

Managed end-to-end data processing and quality assurance activities, ensuring deliverables met quality standards. Monitored operational quality through data validation and KPI reporting, and developed automation tools.

Managed day-to-day operational delivery of assigned services, ensuring timely and accurate outputs. Monitored service delivery and provided recommendations to improve operational efficiency.

Analyzed and validated television broadcast data from free-to-air and pay-TV channels. Reviewed audio/video copies of programs and advertisements to ensure accurate records, and performed quality control.

Served as Head Office field IT representative during branch conversions and renovations. Coordinated protection and restoration of IT infrastructure, performed troubleshooting, and ensured operational readiness.

Bachelor of Science in Computer Engineering from Mariano Marcos State University from 2001 to 2006.