Open to opportunities

Mahtab sh

@mahtabsh

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Experienced customer support specialist with bilingual skills in Farsi and English.

Philippines

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What I'm looking for

I am looking for a role that challenges me and allows for professional growth, ideally in a supportive and dynamic environment.

I am a bilingual customer support specialist with a proven track record of exceeding performance KPIs. My experience spans various roles, including Ads Specialist and Social Media Product Moderator at TDCX, where I utilize my bilingual skills to assist diverse clients effectively. I thrive in dynamic environments and am always eager to take on new challenges.

Throughout my career, I have developed strong communication and time-management skills, which have been instrumental in resolving client issues and ensuring high satisfaction. My hands-on experience in frontline operations has equipped me with a solid understanding of day-to-day processes and performance goals. I am also proficient in using Excel for monitoring data and reports, continuously enhancing my expertise in advanced tools and formulas.

Experience

Work history, roles, and key accomplishments

Current

Ads Specialist & Social Media Product Moderator

Current

TDCX

Feb 2024 - Present (1 year 4 months)

Currently working as an Ads Specialist & Social Media Product Moderator, focusing on advertising and e-commerce platforms. Responsible for moderating content and managing ad campaigns to ensure brand safety and compliance.

Social Media Moderation Content Review

Client Support Coordinator

Tata Consultancy Services (TCS)

Jun 2022 - Present (3 years)

Coordinated client support, addressing inquiries and resolving issues to maintain high client satisfaction. Utilized strong communication skills to liaise between clients and internal teams.

Customer Satisfaction Communication

Technical Support Specialist

Municipal Health

Jun 2021 - Present (4 years)

Provided technical support to users, troubleshooting hardware and software issues to ensure smooth operations. Documented technical procedures and solutions for future reference.

Technical Support Troubleshooting Hardware Software Documentation

Warehouse Operations Manager

Daryan Gunesh Aras

Mar 2019 - Present (6 years 3 months)

Managed warehouse operations, overseeing inventory, logistics, and staff to optimize efficiency. Implemented new processes that improved workflow and reduced operational costs.

Logistics Process Improvement

English Teacher

Tehran Baharestan Institute

Apr 2017 - Present (8 years 2 months)

Taught English to students of various proficiency levels, developing lesson plans and assessing student progress. Fostered a positive learning environment to enhance language acquisition.

Lesson planning Assessments Curriculum Development Classroom Management

Deputy Manager

Tehran Baharestan Institute

Sep 2016 - Present (8 years 9 months)

Assisted in managing daily operations and administrative tasks, supporting the overall efficiency of the institute. Collaborated with staff to ensure smooth execution of programs and events.

Operations Management Administrative Support Team Collaboration Event Coordination Organizational Skills

Education

Degrees, certifications, and relevant coursework

University of Science & Culture

Bachelor of Science, Industrial Management

Studied Industrial Management, gaining knowledge in managing industrial operations and processes. Developed skills in optimizing efficiency and productivity within an organizational context.