Mahomed Benhard

I’m a results-oriented hospitality and administrative professional with 4+ years of experience across guest services, front desk operations, and office administration in Windhoek. I focus on delivering exceptional guest experiences while keeping daily processes accurate and efficient.

As a Guest Service Agent / Night Auditor at Hilton Garden Inn, I serve as the first point of contact, manage check-in/check-out, and handle reservations, cancellations, and modifications. I reconcile daily accounts by verifying charges, payments, credits, and folios, balancing cash and cards, running trial balances, and investigating discrepancies.

Beyond core reception duties, I prepare and distribute night audit reports, revenue/expense summaries, occupancy stats, and end-of-day functions. I also close and reset accounts, post room rates/taxes, schedule wake-up calls, prepare express checkout folios, and complete checklists to ensure smooth handovers.

Earlier, as a Receptionist at The Rock Lodge, I managed guest bookings, welcomed guests, handled phone calls and quotations, and supported invoicing and debtor follow-ups. I coordinated across departments, liaised with suppliers, managed airtime payments and petty cash, and supported event preparations for RL groups and celebrations.