Open to opportunities

Mirna Matroos

@mirnamatroos

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Versatile professional with strong communication and time management skills.

Namibia

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What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork and innovation.

I am a versatile and experienced professional with a strong background in customer service and travel management. My career spans various roles in the hospitality and travel sectors, where I have honed my skills in booking management, client consultation, and team collaboration. I excel in fast-paced environments, ensuring that client needs are met with efficiency and care.

Throughout my career, I have consistently demonstrated my ability to manage complex itineraries and provide exceptional service. My experience as a Non-Air Operations Executive has equipped me with the skills to handle hotel bookings, visa assistance, and travel documentation. I am eager to learn and tackle new challenges, always striving for excellence in every task I undertake.

Experience

Work history, roles, and key accomplishments

Current

Non Air Operations Executive

Current

Satguru Travel

Apr 2025 - Present (2 months)

Managed hotel bookings, visa assistance, and itinerary planning for clients. Collaborated with sales and ticketing teams to ensure seamless travel documentation and customer service.

Customer Service Travel Documentation Tours And Transfers Travel Insurance

Independent Consultant

Elite Travel Planners

Jul 2024 - Sep 2024 (2 months)

Assessed client needs and provided expert travel advice, including itinerary planning. Handled booking travel services such as flights, hotels, and transportation, and managed travel documentation.

Travel Advisory Travel Service Booking Travel Documentation Sales and Marketing Problem Solving

Call Centre Agent

Macquarie Medical Care

Aug 2021 - May 2022 (9 months)

Performed reception duties and provided comprehensive customer care. Managed and updated customer databases, created monthly reports, and handled various office administration tasks.

Reception Duties Customer Care Database Management Microsoft Office Suite Social Media

Senior Reservations Consultant

Gondwana Collection Namibia

Apr 2017 - Nov 2020 (3 years 7 months)

Provided exceptional customer service and managed bookings, offering expert consultation to clients. Oversaw system management, trained and mentored new staff, and resolved complex issues.

Customer Service Consultation System Management Mentoring Problem Solving Innkeeper

Senior Reservations Consultant

Onguma Safari Camps

Nov 2014 - Mar 2017 (2 years 4 months)

Delivered high-quality customer service and managed all aspects of bookings, providing detailed consultations. Responsible for system management, staff training, and effective problem-solving.

Customer Service Consultation System Management Problem Solving Hope

Front Office Administrator

Arrebusch Travel Lodge

Jul 2013 - Oct 2014 (1 year 3 months)

Provided excellent customer care and managed the planning and operation of tours. Responsible for debtors control and various administrative duties.

Customer Care Tour Planning Debtors Control Innkeeper

Forex Consultant

Magnet Bureau De Change

Nov 2012 - May 2013 (6 months)

Provided customer care and performed cashier duties, specializing in foreign exchange transactions. Utilized Microsoft Suite and Western Union software for daily operations.

Customer Care Cashier Duties Foreign Exchange Western Union

Switchboard Operator

Hilton Hotel

Oct 2011 - Oct 2012 (1 year)

Managed switchboard operations and provided comprehensive customer care. Handled various administration duties and ensured adherence to health and safety protocols.

Customer Care Administration

Sales Associate

Foschini Group

Jun 2010 - Sep 2011 (1 year 3 months)

Provided excellent customer care and performed various administration duties. Responsible for merchandising and maintaining store displays.

Customer Care Administration Merchandising

Education

Degrees, certifications, and relevant coursework

Suiderlig High School

Grade 12, General Studies

Completed secondary education with a focus on English, Afrikaans, Geography, Development Studies, Mathematics, and History. Developed foundational knowledge across various academic disciplines.

Hospitality Management School

Certificate, Hospitality Management

Completed training in Hospitality Management, focusing on industry-standard practices and operational procedures. Gained proficiency in Innkeeper CIMSO Ver 4.14 software.

The Hilton Windhoek

Certificate, Hospitality Service

Participated in the Master of the Art of Service Training program. Enhanced skills in delivering exceptional customer service within a luxury hospitality environment.

University of Cape Town

Short Course, Digital Marketing

Completed a short course in Digital Marketing, acquiring knowledge in various digital marketing strategies and tools. Developed skills relevant to online marketing campaigns and analytics.