Open to opportunities

Shannon Tjitandi

@shannontjitandi

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Experienced receptionist and clearing agent focused on accuracy and efficient office operations.

Namibia

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What I'm looking for

I seek a role where I can apply my reception and clearing expertise, ensure accurate customs processing, and support efficient office operations in a collaborative, process-driven environment.

I am an experienced receptionist and clearing agent with a strong track record in administrative support, customer service, and customs documentation. I have worked across duty-free retail, hospitality, and security sectors, handling front-desk operations and clearing processes using Asycuda.

I consistently ensure accuracy when preparing bills of entry, calculating import duties, and submitting documentation for customs clearance, reducing costly errors and delays. My roles required strong organizational skills and adherence to strict procedural rules.

I excel at customer-focused service, managing incoming calls, greeting visitors, scheduling, and maintaining tidy reception areas while performing clerical duties like filing, photocopying and mail distribution. I am comfortable working under pressure and independently.

I bring practical experience negotiating logistics, coordinating cargo and freight, and optimizing administrative processes to reduce operational costs. I am disciplined, detail-oriented, and committed to supporting efficient office and customs operations.

Experience

Work history, roles, and key accomplishments

Clearing Agent & Reception

Maqui Duty Free

Dec 2017 - Aug 2018 (8 months)

Performed customs clearing using ASYCUDA including framing bills of entry and calculating import duties, while handling reception duties and customer interactions under pressure. Maintained accuracy in documentation and reduced errors in submissions.

ASYCUDA Customs Clearance Documentation Customer Service Data Entry Office Administration Communication Asycuda

Clearing Agent & Reception

Maqui Duty Free

Mar 2015 - Nov 2017 (2 years 8 months)

Prepared bills of entry, calculated import duties and coordinated with clients/consignees to ensure accurate customs submissions and avoid penalties. Supported office reception and logistics coordination to streamline shipments.

Import Duty Calculation Logistics Office Administration Communication Time Management

Receptionist

Hotel Entertainments Center & Casino

Feb 2013 - Jul 2014 (1 year 5 months)

Greeted and directed visitors, managed front-desk security and travel/accommodation arrangements, and performed clerical duties to support hotel operations while improving guest reception processes.

Travel Coordination Office Security Clerical Customer Service Scheduling Communication

Receptionist & Administrative Clerk

24/7 Security

May 2012 - Dec 2012 (7 months)

Managed incoming calls and visitor access, maintained mail distribution and office records, and executed clerical tasks including filing, photocopying and transcribing to ensure smooth office operations.

Call Screening Data Entry Office Administration Record keeping Communication

Receptionist & Office Operator

Namibia Alarms & Security Center

Oct 2010 - Apr 2012 (1 year 6 months)

Answered and routed calls, directed visitors, handled mail distribution and performed routine clerical duties to support daily operations and maintain office efficiency.

Mail Distribution Clerical Support Data Entry Communication Time Management

Office Operator & Administrative Clerk

Erongo Axis Security

Mar 2009 - Aug 2010 (1 year 5 months)

Performed front-desk duties including call screening, visitor direction and mail sorting, while executing clerical tasks to maintain accurate office records and support administrative functions.

Front Desk Operations Administrative Support Record keeping Communication Customer Service

Office Administrator

Northern Breakdown Services

Jul 2008 - Feb 2009 (7 months)

Provided administration support including call handling, mail distribution, expense recordkeeping, inventory management and scheduling to maintain front-office efficiency and control costs.

Office Administration Expense Management Inventory Management Scheduling Clerical Support Communication Time Management

Office Operator & Administrative Clerk

Heltronix

Nov 2007 - May 2008 (6 months)

Managed incoming communications and visitor reception, maintained office supplies and records, and completed clerical duties such as filing and transcribing to support administrative workflows.

Call Screening Inventory Control Clerical Support Office Administration Communication

Education

Degrees, certifications, and relevant coursework

NAMCOL

Namibia Senior Secondary Certificate (NSSC), Mixed secondary subjects

2022 - 2023

Completed Namibia Senior Secondary Certificate (NSSC) ordinary level subjects via NAMCOL, with grades including a B in English, G in Chemistry and D in Development Studies; currently studying Mathematics and Physical Science.