mahmoud Khalifa

I've supported Imperial College NHS across heart failure, private patients, gynaecology, undergraduate education, and Cerner system implementation.

As Heart Failure PA/Secretary, I coordinate more than 40 clinics each month for three consultants and two heart failure nurses, supporting over 100 active patients. I streamlined triage and appointment structures to reduce clinic backlog by 25% while maintaining RTT compliance.

I've managed inpatient admissions, theatre scheduling, financial cover, diagnostic investigations, clinic preparation, and complex patient enquiries in busy customer-facing services. I also coordinated onboarding for 250 students per intake and managed shared inboxes, phones, records, and multi-stakeholder diaries.

Through my Cerner EPMA Floorwalker work, I trained clinical staff, resolved PAS-related issues, supported data migration, and worked with development teams before go-live. I bring a solution-focused, organised approach to high-volume administration and digital-system change.