Leah Higgins

I’m a highly organised and compassionate healthcare professional with NHS experience across clinical and administrative roles, including Medical Secretary and Nursing Associate. I bring a patient-centred approach and a calm, professional presence in fast-paced environments.

In my most recent role as a Medical Virtual Assistant / Senior Medical Secretary (FTC), I supported clinical teams to manage patients with complex and diverse needs. I collaborate closely with multidisciplinary teams, including Clinical Nurse Specialists and consultants, to help deliver coordinated patient care.

Previously, I provided high-level administrative and secretarial support as a Nursing Associate/HCA and admin front line support. I managed complex clinician diaries, coordinated appointments, clinics, and follow-ups to maximise efficiency and minimise delays, and handled high-volume inboxes and telephone queries with clear, supportive communication.

Across my work, I’m known for excellent communication, strong attention to detail, and confidential, accurate clinical documentation. I focus on end-to-end patient pathway coordination, advanced diary and inbox management, MDT coordination, and effective use of electronic patient records, including cord systems (EPR), with GDPR-compliant handling.