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Mahmoud Emad

@mahmoudemad

Customer support professional at TechRoute66 supporting automotive software clients and installing and configuring software remotely.

Egypt

Message

At TechRoute66, I support clients using automotive software across major car brands. I answer software inquiries, explain technical information, and install and configure software on clients’ computers using AnyDesk.

At TheVirtualCaller, I handle hotel reservations and guest communications and support real estate workflows, including preparing documents for electronic signatures and coordinating with vendors. Previously, I resolved customer inquiries about Walmart orders, returns, and products at Concentrix, and handled billing, payments, and account adjustments for AT&T at Sutherland.

Experience

Work history, roles, and key accomplishments

Current

Remote Customer Support

Current

TechRoute66

Jan 2026 - Present (9 months)

Provide support for automotive software across major car brands, assist clients with software inquiries, and install and configure software using AnyDesk. Manage customer inquiries and support tickets via FreshSales CRM and FreshDesk.

Any Desk Freshsales Freshdesk Automotive Software Customer Support Technical Support

Current

Real Estate Virtual Assistant

Current

TheVirtualCaller

Jun 2025 - Present (1 year 4 months)

Manage real estate workflows using Podio and Monday.com, prepare and send documents for electronic signatures using Adobe Acrobat, and coordinate with vendors for property-related projects.

Podio Monday.Com Adobe Acrobat Vendor coordination Real Estate

Current

Hotel Receptionist

Current

TheVirtualCaller

Jun 2025 - Present (1 year 4 months)

Handle guest inquiries, reservations, and follow-ups via InnRoad, email, and Akia SMS for two hotels. Manage booking confirmations and guest communications while providing professional customer service.

InnRoad Akia Reservations Customer Service Communication Skills

Customer Service Representative

Concentrix

Jan 2025 - Jun 2025 (5 months)

Resolved 20+ daily customer queries on orders, returns, and product issues. Maintained 90%+ CSAT consistently.

Customer Service Order Management Returns Product Support CSAT

Customer Service Representative

Sutherland

Jun 2024 - Jan 2025 (7 months)

Handled 30+ daily inbound calls regarding billing, payments, and account adjustments. Delivered clear billing explanations, improving first-call resolution.

Inbound Calls Billing Payments Account Adjustments First Call Resolution