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mahima shastry

@mahimashastry

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Content designer at IBM and Software AG who made API documentation easier to use for 10,000+ developers.

India

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At IBM, I led content migration for 500+ guides on the webMethods.io platform and rewrote API Gateway interface language. A/B feedback analysis helped reduce comprehension-related support tickets by an estimated 40–50%.

At Software AG, I owned 250+ pages of API Gateway documentation and restructured the information hierarchy, reducing estimated time-to-task by 35% for developers and administrators. I also co-designed and usability-tested a WCAG-compliant documentation experience with front-end developers and UX teams.

For the API Control Plane, I replaced an architecture-diagram introduction with a 15-panel comic illustrated in Procreate; documentation bounce rate fell by 28%. I also designed semantic search UX for an AI-assisted documentation initiative and created content guidelines, accessibility conventions, and automated migration workflows.

Experience

Work history, roles, and key accomplishments

UX Content Designer

IBM

Jul 2024 - Oct 2025 (1 year 3 months)

Led content migration of 500+ guides to IBM Docs, rewrote UX copy for API Gateway UI, and defined content frameworks adopted across 8 product lines. Built automated migration pipelines and rebuilt information architecture for scannability.

Content Strategy Information Architecture UX Writing Accessibility WCAG 2.1 GitHub Actions DITA XML Markdown Figma WalkMe A B Testing Content Auditing

UX Content Designer and Technical Writer

Software AG

May 2022 - Jun 2024 (2 years 1 month)

Owned 250+ pages of API Gateway documentation, restructured information hierarchy, co-designed a WCAG-compliant documentation platform, and designed semantic search UX for AI-assisted documentation. Created a 15-panel comic that reduced documentation bounce rate by 28%.