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Amal Bhaskaran

@amalbhaskaran

Technical Content Professional at IBM India documenting SaaS and on-premises enterprise software.

At IBM India Pvt. Ltd, I create and maintain technical documentation for enterprise software across SaaS and on-premises environments. I develop product guides and configuration instructions, and update IBM Support documentation.

Previously, at Oracle Financial Services Software Limited (OFSS), I developed and maintained enterprise software documentation, updating it for product enhancements and release requirements. At Adecco India Pvt. Ltd (contract), I created and maintained technical information for enterprise software products.

Earlier, I developed technical documentation at Sonovision Aetos Pvt. Ltd and converted engineering drawings into illustrations at BAeHAL Software Limited. I also contributed to HTML-based IETMs, and now explore AI agents and prompt engineering to streamline documentation workflows.

Experience

Work history, roles, and key accomplishments

Current

Technical Content Professional

Current

IBM India Pvt. Ltd.

Apr 2024 - Present (2 years 6 months)

Create and maintain technical documentation for enterprise software products across SaaS and on-premises environments. Collaborate with product managers, developers, and subject-matter experts to document product features and releases.

SaaS Documentation On Premises Documentation Product documentation Documentation Agile Scrum AI Agents Prompt Engineering Content Restructuring Documentation Quality

Technical Writer

Oracle Financial Services Software Limited

Aug 2022 - Apr 2024 (1 year 8 months)

Developed and maintained technical documentation for enterprise software products. Collaborated with product teams and subject-matter experts to document technical workflows and updated documentation for product enhancements and releases.

Technical Documentation Enterprise Software Product documentation Documentation Content Review Quality Improvement

Information Developer

Adecco India Pvt. Ltd

Jun 2021 - Jun 2022 (1 year)

Created and maintained technical information for enterprise software products. Collaborated with technical stakeholders and subject-matter experts to produce clear, accurate, and user-focused documentation.

Technical Documentation Enterprise Software Content Development Documentation Standards Quality Assurance

Technical Writer

Sonovision Aetos Pvt. Ltd

Aug 2018 - Nov 2020 (2 years 3 months)

Developed and maintained technical documentation in accordance with project requirements and documentation standards. Analyzed technical source material and worked with subject-matter experts to produce clear, structured content.

Technical Documentation Documentation Standards content analysis Quality Assurance Subject Matter Expert

Technical Illustrator Trainee

BAeHAL Software Limited

Nov 2017 - Aug 2018 (9 months)

Converted 2D engineering drawings into isometric illustrations to support technical documentation and visual clarity. Created illustrations, flowcharts, and process flow diagrams to visually represent complex systems and workflows.

Isometric Illustrations 2D 3D Design Flowcharts Process Flow Diagrams HTML IETM Technical Documentation

Education

Degrees, certifications, and relevant coursework

TechTotal Soft Systems

Certification in Technical Writing (Software Documentation) and Authoring Tools, Technical Writing

Certification in Technical Writing (Software Documentation) and Authoring Tools from TechTotal Soft Systems, Bangalore, in 2021.

Jawaharlal College of Engineering and Technologies

Bachelor of Engineering, Aeronautical Engineering

Grade: 72.3%

Bachelor of Engineering in Aeronautical Engineering from Jawaharlal College of Engineering and Technologies, affiliated with Calicut University, completed in 2016 with a percentage of 72.3.