Mrunal Deshpande
@mrunaldeshpande
I design accessible in-product content that simplifies complex enterprise and consumer experiences.
IndiaWhat I'm looking for
I've designed in-product content for JPMorgan Chase, Microsoft SharePoint Admin Center, Qualys, Deloitte, Avalara, ShareChat, and Moj across SaaS, fintech, cybersecurity, tax compliance, and collaboration products.
At ShareChat and Moj, I led 15 regional content writers across multilingual consumer products and reduced help and support queries by 27% within three months through contextual in-product guidance and reusable content standards.
My work spans UI text, onboarding, notifications, empty states, tooltips, error messages, transactional messaging, and guided experiences. I partner with product, UX design, research, engineering, and technical writing teams to make content clear, discoverable, and accessible.
I use AI-assisted content workflows, localization, terminology governance, content audits, and WCAG standards to create consistent product experiences at scale.
Experience
Work history, roles, and key accomplishments
Independently own in-product content decisions for assigned product areas, including UI text, onboarding flows, contextual guidance, transactional messaging, and error states. Partner with cross-functional teams to ensure content aligns with WCAG accessibility standards and governance frameworks, and apply AI-assisted content workflows to scale content creation.
Designed in-product content for Microsoft SharePoint Admin Center, including onboarding, notifications, empty states, tooltips, and contextual guidance. Audited content for discoverability and terminology consistency.
Designed UX content for enterprise cybersecurity and risk management platforms from discovery through launch. Maintained terminology consistency across workflows.
Conducted usability testing and content audits for UBS internal employee portal, achieving a 40% increase in employee satisfaction. Improved accessibility and content consistency.
Designed customer-facing content for enterprise tax and compliance software, simplifying complex regulatory concepts. Built reusable content patterns.
Led a team of 15 regional content writers across multilingual consumer products, defining voice, tone, localization, and content standards. Improved customer support outcomes by 27% through contextual in-product guidance and established reusable content guidelines.
Content Writer & Developer
Zucol Services Pvt. Ltd.
Feb 2018 - Jun 2021 (3 years 4 months)
Developed content for various projects, contributing to the company's content needs.
Education
Degrees, certifications, and relevant coursework
MBA, Sales & Marketing
Master of Business Administration, Sales & Marketing
2025 -
Pursuing an MBA in Sales and Marketing, expected completion in 2027.
B.E., Mechanical Engineering
Bachelor of Engineering, Mechanical Engineering
2016 - 2019
Bachelor of Engineering in Mechanical Engineering, completed in 2019.
Availability
Location
IndiaAuthorized to work in
Website
mrunal.portfoliobox.netPortfolio
mrunal.portfoliobox.netJob categories
Skills
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