MRMaheswara Redfy
@maheswararedfy
Senior Technical Support Engineer specializing in handling international clients and providing enterprise support.
IndiaWhat I'm looking for
I am a Senior Technical Support Engineer with 6+ years of experience delivering enterprise-level support for InstallShield, Windows Installer technologies, and application packaging. I focus on resolving complex installation issues, guiding migrations, and enabling smooth enterprise rollouts.
At Revenera/Flexera I reduced critical incident resolution time by 30% and achieved 95%+ CSAT on high-priority escalations while mentoring junior engineers to cut internal escalations. I build and customize MSI/MSP packages using InstallShield and AdminStudio for large-scale deployments.
I have strong automation and scripting experience—PowerShell and CI/CD integrations with Jenkins, Azure DevOps, Docker, and TeamCity—to streamline packaging workflows and improve operational efficiency. I leverage tools like JIRA, Confluence, and Salesforce to manage cases, maintain documentation, and ensure SLA compliance.
I also bring production support experience from Kia Motors India, with hands-on SQL Server and Oracle optimization, job scheduling, RCA/CAPA, and runbook creation. I apply ITIL practices to drive reliable support processes and minimize business downtime
Experience
Work history, roles, and key accomplishments
Senior Technical Support Engineer
Revenera
Oct 2022 - Present (3 years 3 months)
Provided L2 enterprise technical support for InstallShield and Windows Installer, reducing critical incident resolution time by 30% and achieving 95%+ CSAT for high-priority escalations. Mentored junior engineers, implemented packaging automation, and supported large-scale migrations and enterprise rollouts.
Production Support Engineer
Kia Motors India
Apr 2021 - Jun 2022 (1 year 2 months)
Provided 24/7 production support for enterprise applications across manufacturing and supply chain, optimized SQL performance, and performed RCA with CAPA to prevent incident recurrence. Automated reports and maintained runbooks to improve operational efficiency.
SRDesktop Support Engineer,
SRM
May 2019 - Mar 2021 (1 year 10 months)
Provided Desktop support for the organization to the Design, supply chain, HR, and sales
departments.
• Created and maintained technical documentation, troubleshooting guides, and knowledge base
articles (KBAs) for common issues.
• Performed routine system maintenance, including software updates and hardware upgrades.
• Managed and maintained inventory
Education
Degrees, certifications, and relevant coursework
Jawaharlal Nehru Technological University, Anantapur
Bachelor of Technology, Engineering
Completed Bachelor of Technology from Jawaharlal Nehru Technological University, Anantapur, graduating in April 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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