Venkatramani Krishnamurthy

Built and scaled the Site Reliability Engineering (SRE) team, establishing onboarding programs and ensuring production readiness. Owned the end-to-end BareMetal Server (IaaS) lifecycle, leading BAU operations, incident escalations, and SLA compliance. Reduced incident backlog by over 75% and improved escalation timelines by 20% through process re-engineering and enhanced observability.

Led VMware-based Private Cloud Operations across production and pre-production environments post-acquisition from VMware. Spearheaded the deployment of critical private cloud components, ensuring consistent uptime and rapid resolution of outages within defined SLAs. Acted as the key technical lead for high-priority escalations, collaborating cross-functionally with stakeholders to resolve customer

Led the Level 3 Operations team managing VMware-based private cloud environments for global customers, mentoring junior team members to improve efficiency. Led incident resolution efforts, reducing escalation times by 20% and revamping the internal knowledge base for faster issue resolution. Managed deployment and operations of private cloud components, driving technical discussions with stakehold

Managed critical escalations from customers and field teams, resolving issues across key VMware platforms including vSphere, vCenter, and vCloud Director. Collaborated closely with engineering teams to identify and resolve bugs, scheduled maintenance events, and mentored new hires. Contributed to product quality improvement initiatives and represented VMware at industry events like VMworld.

Worked as a Technical Analyst in IMS, contributing to IT operations and service delivery. Applied problem-solving skills to address technical challenges and ensure system administration.

Worked as an Assistant Engineer, contributing to engineering operations and system maintenance. Provided technical support and managed infrastructure components, applying problem-solving skills.

Completed an engineering trainee program, gaining foundational knowledge in engineering principles. Supported various projects through system analysis and basic troubleshooting.

Provided product support as an engineer, focusing on technical troubleshooting and customer service. Utilized system diagnostics to resolve issues efficiently and ensure customer satisfaction.

Completed a Bachelor of Engineering with a specialization in Electronics & Communication Technology & Innovation Engineering. The program provided a strong foundation in engineering principles and technological advancements.