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Mahaboob Kaleem

@mahaboobkaleem

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I build ServiceNow ITOM, CMDB, integration, and workflow automation solutions for enterprise teams.

United States

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What I'm looking for

I'm looking to build ServiceNow ITOM, CMDB, integration, and automation solutions with enterprise teams, collaborating on requirements, Agile delivery, production reliability, and continuous platform improvement.

I'm currently building and maintaining enterprise ServiceNow applications for British Petroleum through Hara IT Solutions, including JavaScript development, REST/SOAP integrations, ITOM/CMDB delivery, and ITAM configuration workflows.

I trace production issues through script execution, logs, and integration responses, helping reduce critical-issue MTTR by 30%. I also validate releases through UAT and regression testing and use AI tools for coding, tests, and documentation.

Across Dun & Bradstreet, Service Oriented Solutions, and Socialight, I've delivered CMDB, ITSM, Service Catalog, Discovery, Service Mapping, and Flow Designer automation. My work includes Azure AD, VMware, procurement, and asset-repository integrations, along with payload validation, authentication troubleshooting, and data transformation.

I've supported ServiceNow platforms serving 500+ users, reducing manual workflow activity by 20–25% and improving first-contact resolution by 15%. I work closely with customers, infrastructure teams, application owners, and architects through requirements reviews, Scrum delivery, and release readiness.

Experience

Work history, roles, and key accomplishments

Current

Senior ServiceNow Administrator / Developer

Current

British Petroleum - Hara IT Solutions

Jan 2026 - Present (8 months)

Develop and maintain JavaScript, Business Rules, Client Scripts, reusable Script Includes, UI Policies and ACLs for enterprise applications and data validation. Build REST/SOAP and Integration Hub integrations; validate payloads and error handling, and resolve authentication, field-mapping and transformation failures.

JavaScript Business Rules Client Script Script Includes UI Policies ACLs REST SOAP ITOM CMDB ITAM AI UAT Regression Testing

ServiceNow Administrator / Developer

Dun & Bradstreet - Hara IT Solutions

Apr 2025 - Dec 2025 (8 months)

Delivered ITOM/CMDB enhancements with infrastructure, application and asset teams; analyzed existing configurations and recommended out-of-the-box solutions. Built and maintained JavaScript, Business Rules, Script Includes and Flow Designer automation for approvals, fulfillment and CMDB updates.

JavaScript Business Rules Script Includes Flow Designer ITOM CMDB Azure AD VMWare REST SOAP UAT Regression Testing

ServiceNow Administrator / Consultant

Service Oriented Solutions LLC

May 2024 - Mar 2025 (10 months)

Translated customer business and technical requirements into configuration specifications for CMDB, ITSM, Service Catalog and integration enhancements. Developed server/client functionality with Business Rules, Script Includes, GlideRecord, Client Scripts and UI Policies; built flows/subflows for approvals and updates.

JavaScript Business Rules Script Includes Glide Record Client Script UI Policies Flow Designer REST SOAP Python SQL UAT Regression Testing

ServiceNow Administrator / Developer

Socialight

Oct 2019 - Jun 2022 (2 years 8 months)

Supported ServiceNow ITSM and Configuration Management for 500+ users, maintaining CI records and resolving platform issues. Built JavaScript, Business Rules, UI Actions, Client Scripts and UI Policies to improve form validation and reduce repetitive entry.