At Dimension 6 — Nike Strength, I re-architected the US lifecycle email and SMS program from 11 overlapping Klaviyo flows into a governed four-system architecture. The rebuild eliminated duplicate sends, restored clean attribution, and lifted revenue-per-recipient on core flows 19–29% versus baseline.
As a freelance Retention & Lifecycle Marketing Consultant, I owned email and SMS retention strategy for DTC and eCommerce brands, building lifecycle flows and structured A/B testing frameworks. I also extended governed lifecycle architecture across SMS and direct mail, and built segmentation models using behavioral data, purchase frequency, predicted LTV, engagement scoring, and lifecycle stage.

