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James Ellison

@jamesellison

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Systems Engineer at MIS Emergency Systems supporting SQL Server platforms for 999 and 111 emergency services.

United Kingdom

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What I'm looking for

I'm seeking opportunities in SQL Support Engineering, Database Administration, Infrastructure Engineering, or Systems Engineering where I can continue developing my database and platform expertise.

At MIS Emergency Systems, I support in-house Computer Aided Dispatch platforms for 999 and 111 emergency services. My work includes supporting SQL Server and Windows Server environments, troubleshooting issues across technical layers, and monitoring production performance.

At Access PaySuite, I supported business-critical payment platforms serving customers including TV Licensing and Transport for London. I contributed to customer database migrations from SQL Server 2016 to SQL Server 2022, and supported production incidents, high-availability SQL Server environments, and bespoke payment application deployments.

Experience

Work history, roles, and key accomplishments

Systems Engineer

MIS Emergency Systems

Aug 2026 - Oct 2026 (2 months)

Supported mission-critical Computer Aided Dispatch platforms for 999 and 111 emergency services, including SQL Server and Windows Server administration, troubleshooting, and monitoring.

Microsoft SQL Server Windows Server SQL Server Administration Troubleshooting Monitoring Backup Operations High Availability

Systems Engineer

Access PaySuite

Aug 2024 - Aug 2026 (2 years)

Provided operational support for payment processing platforms serving public sector clients, including incident management, SQL Server support, and infrastructure maintenance.

Microsoft SQL Server Windows Server Active Directory CheckMK Solarwinds Coralogix New Relic Incident Management On call Support High Availability Database Migration Patching

Configuration Consultant

Access PaySuite

Nov 2019 - Aug 2024 (4 years 9 months)

Implemented and configured hosted payment solutions for public sector customers, including SQL stored procedures, integrations, and customer training.

SQL Stored Procedures Azure DevOps Customer Account Configuration Integration Consulting Project Management

Helpdesk Consultant

Capita Pay360

Sep 2018 - Nov 2019 (1 year 2 months)

Provided first and second-line support for payment systems, resolving SQL and infrastructure issues and liaising with third-party teams.

SQL Troubleshooting Customer Support VPN Infrastructure Payment Systems

Education

Degrees, certifications, and relevant coursework

Trafford College

Access to HE Diploma, Computing & ICT

2015 - 2016

Grade: Distinction

Completed an Access to HE Diploma in Computing & ICT with Distinction, covering database principles, networks, programming, and computer systems architecture.