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Magdalene Nyale

@magdalenenyale

Message

I build and support reliable IT infrastructure, networks, and business systems.

Kenya

Message

I've delivered ICT technical support and infrastructure operations across government and private-sector environments for more than nine years. At The Aga Khan Academy, Mombasa, I supported reliable learning technology, outdoor Wi-Fi, onsite examinations, and ICT asset management.

At Trans-Atlantic Trading Company, I provided technical support, network troubleshooting, software installation and maintenance, and website design and development. I also secured reseller partnership agreements with iVend Retail and BitDefender.

I've implemented inventory management systems that improved asset tracking by 50%, resolved difficult virus issues with zero downtime, and delivered digital display infrastructure at Shell Lubricants Production Plant. I bring practical support management across hardware, networks, Windows Server, cloud email, and service incident records.

Experience

Work history, roles, and key accomplishments

Business Management

Niahle Limited

Jan 2021 - Nov 2024 (3 years 10 months)

Managed business operations including graphic design, branding, printing, and packaging.

Graphic Design Branding Printing Packaging

Systems Software Engineer

Trans-Atlantic Trading Company Ltd

Dec 2017 - Dec 2019 (2 years)

Provided ICT technical support, website design and development, network troubleshooting, and software solution implementation. Successfully obtained reseller partnership agreements from iVend Retail and BitDefender.

ICT Support Web Development Network Troubleshooting Software Solutions Ivend Retail (SAP)BitDefender

IT Support Technician

The Aga Khan Academy, Mombasa

Apr 2015 - Nov 2017 (2 years 7 months)

Provided ICT technical support, managed Active Directory, configured email services, and maintained network and hardware. Successfully implemented outdoor Wi-Fi installation and created a well-updated ICT asset inventory.

ICT Support Active Directory Outlook Network maintenance hardware troubleshooting WiFi Installation Asset Management

Intern, IT Support

Bamburi Cement Limited

May 2014 - Aug 2014 (3 months)

Provided ICT helpdesk support, E-Learning setup and support, network monitoring, and Active Directory management. Successfully installed and implemented an E-learning environment for all users.

Help Desk Support E Learning Network Monitoring Active Directory Backup Management IP phones

Intern, IT Support

Kenya Maritime Authority

Apr 2013 - Aug 2013 (4 months)

Provided ICT helpdesk support, network troubleshooting, printer and scanner configuration, and user support. Configured Microsoft Outlook and provided email configuration and troubleshooting.

Help Desk Support Network Troubleshooting Printer Configurations Outlook Email Configuration Data Backup

Consultant

Chelsea Communications Ltd

May 2020 - Present (6 years 4 months)

Successfully laid and inter-connected optic HDMI display cables across the Shell Lubricants Production Plant facility. Supervised the mounting of all digital display screens and implemented the digital display project.

HDMI Digital Displays Project Implementation