@collinskiambi
IT Support Technician at Shell Kenya, supporting customer operations and previously helping deploy the E-Njiwa system at Posta Kenya.
KenyaAt Shell Kenya, I provide call and customer service support, handle telesales and marketing, and supervise attendants on shifts.
As an IT Support Assistant (Attachment) at Posta Kenya, I provided first-line technical support, assisted with network administration, and supported deployment and staff onboarding for the E-Njiwa system.
Work history, roles, and key accomplishments
Shell Kenya
Jan 2024 - Jan 2026 (2 years)
Provided call support, customer service, telesales, and marketing. Supervised attendants on shifts.
Unilever Kenya
Jan 2022 - Jan 2024 (2 years)
Handled marketing, sales, deliveries, account settling, and customer query support. Conducted telesales activities.
Posta Kenya
Jan 2018 - Dec 2018 (11 months)
Provided first-line technical and call support for regional branch offices. Conducted hardware diagnostics, repairs, and routine systems maintenance. Assisted in network administration and supported system deployments.
Degrees, certifications, and relevant coursework
Diploma, Information Technology
2016 - 2018
Pursued a Diploma in Information Technology with coursework in web development, database systems, programming, and network administration.
KCSE, General Studies
2010 - 2013
Grade: C (Plain)
Completed secondary education, earning a KCSE certificate with a grade of C (Plain).
KCPE, General Studies
2005 - 2009
Grade: 379 Marks
Completed primary education, achieving 379 marks in the KCPE examination.
Networking for Beginners, Networking
Completed the Networking for Beginners certification.
Advanced Networking, Networking
Completed the Advanced Networking certification.
Software and tools used professionally
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