At Kenyan Alliance Insurance Limited, I support the availability of business-critical IT services, investigating incidents across Microsoft 365, Exchange, hosting and network connectivity. I coordinate with technical teams and external service providers through escalation, follow-up and resolution.
At Sultan Meat Packers, I owned end-to-end IT operations for office, warehouse and retail environments. I maintained POS systems and worked with management to evaluate ERP solutions, including ERPNext.
At Kenya Nut Company, I monitored network performance with PRTG and maintained backup and recovery processes using Veeam Backup. I also implemented network segmentation using TP-Link Omada and contributed to endpoint security controls for lost or stolen devices.
