At Albergo Villa Sangiovese, I managed hotel staff schedules and daily activities, supported guests, and coordinated with suppliers and the Revenue Manager.
I created a CRM database and workflow, and developed a guest welcome method and staff training to improve the on-site guest experience.
At La Gemma Hotel 5*****, I worked as Reservation Manager and created the La Gemma Standard Operating Procedure. I also worked as a Content Writer for èssenziale.eu, writing about essential oil cosmetics.
Earlier, at Albergo Villa Le Barone****, I handled reception, reservations, guest accounts and collections, and communicated with clients and agencies in English, Italian and French. I’ve also taught French and worked in retail customer service at Zara Uk.Limited.
